Travel Customer Service Representative
hace 2 meses
We are seeking a skilled Travel Customer Service Representative to join our team at Marriott Vacations Worldwide. In this role, you will be responsible for providing exceptional customer service to our members, addressing their concerns, and resolving issues in a timely and professional manner.
About the RoleThis is a non-exempt position that requires strong communication and problem-solving skills. As a Travel Customer Service Representative, you will be the primary point of contact for our members, handling phone calls, emails, and other forms of communication.
You will be responsible for:
- Answering member inquiries and resolving issues related to travel arrangements, cancellations, and changes
- Providing accurate and up-to-date information on our travel programs and services
- Negotiating mutually beneficial solutions with members
- Maintaining detailed records of member interactions and issue resolutions
To be successful in this role, you must have:
- A strong passion for delivering exceptional customer service
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Familiarity with travel industry terminology and procedures
- Basic computer skills, including Microsoft Office and customer relationship management software
This is a full-time position that requires working variable shifts, weekends, and holidays. You will be expected to sit for extended periods, speaking on the phone and working on a computer. Data entry will be intermittent, and you will need to switch between screens to respond to member inquiries.
What We OfferWe offer a competitive salary of $45,000 per year, plus benefits, including health insurance, paid time off, and opportunities for career advancement. If you are a motivated and customer-focused individual who enjoys working in a dynamic environment, we encourage you to apply for this exciting opportunity.
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