IT Internship Opportunity at The LEGO Group

hace 6 días


Monterrey, Nuevo León, México The LEGO Group A tiempo completo

Job Overview

The LEGO Group is seeking a highly motivated and detail-oriented Student Worker to join our IT Department. As a member of our Global End-User Support organization, you will play a critical role in optimizing the usage of business technologies to increase productivity.

Key Responsibilities

  • ServiceNow: Proactively manage tickets (Incidents & Service requests) in our ITSM tool, handling equipment preparation and troubleshooting.
  • On-Site Support: Provide on-site support for computer hardware and meeting room technology, as well as mobile device handling.
  • Incident Resolution: Diagnose and resolve software and hardware issues promptly.
  • Infrastructure Support: Assist in coordinating and executing infrastructure projects.

Requirements

  • Education: Currently enrolled in a college/university with a major in Information Technology/Computer Science or equivalent (6th semester and above).
  • Teamwork and Communication: Ability to work independently and collaboratively as part of a team.
  • Language Skills: Strong communication skills in both English and Spanish.
  • Personal Qualities: Proactive, self-driven, and service-oriented.
  • Technical Knowledge: Good understanding of computer hardware, software, and IT infrastructure.
  • Software Skills: Familiarity with Microsoft Operating Systems and MS Office applications, with a plus for Power BI skills.


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