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We are seeking a highly skilled IT Support Specialist to join our team at The LEGO Group. As a key member of our Global End-User Support organization, you will play a critical role in optimizing the usage of business technologies to increase productivity.
Key Responsibilities- Technical Support: Provide expert advice and solutions to complex IT incidents and problems, ensuring minimal downtime and maximum productivity.
- Collaboration and Communication: Effectively engage with Digital Technology product teams to implement required processes, technology, and solutions, promoting seamless collaboration and open communication.
- Policy Enforcement: Proactively ensure IT Policies and Principles are being followed, maintaining a secure and compliant IT environment.
- Technology Advancement: Actively improve, utilize, train, and promote new technologies implemented in the organization, driving innovation and efficiency.
- Hardware and Software Installation: Install and configure hardware, computer systems, and applications within the company, ensuring smooth operation and minimal disruption.
- Vendor Engagement: Engage with vendors as it relates to the IT area, fostering strong relationships and ensuring optimal solutions.
- Experience: At least 3 years of experience in the Information Technology field providing technical support to manufacturing environments.
- Education: Bachelor's degree in Computer Science or similar.
- Language Skills: Ability to properly communicate in English, both written and spoken.
- Technical Knowledge: General knowledge of ITSM and IT infrastructure concepts, as well as expertise in one or more specific IT technical areas such as Active Directory, Microsoft Server environment, Networking, ITIL, or automation.
- Soft Skills: Data analytics and presentation documents skills, an outstanding service-oriented mindset, open communication, and international collaboration.
- Manufacturing Execution Systems: General understanding of Manufacturing Execution Systems, PLCs, and similar components.
- Family Care Leave: Enhanced paid leave options for important times.
- Insurances: Life and disability insurance providing protection and peace of mind.
- Wellbeing: Access to the Headspace App and wellbeing initiatives and programs.
- Colleague Discount: Generous colleague discount from day one.
- Bonus: Bonus scheme for reaching goals and eligibility.
- Hybrid Work Policy: Average of 3 days per week in the office, with flexibility to work from home.
We strive to create a diverse, dynamic, and inclusive culture of play at The LEGO Group, where everyone feels safe, valued, and they belong. We are committed to equal employment opportunity and equal pay, seeking to encourage applicants from all backgrounds to apply for roles in our team.
