Dialler Analyst

**About HSBC**

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

**Job Summary**

We are seeking an experienced professional to join our team in the role of Dialler Analyst. As a Dialler Analyst, you will play a critical role in ensuring the effective management of customer interactions, driving business growth, and delivering exceptional customer experiences.

**Key Responsibilities**

• Ensure compliance with all relevant regulatory and governance procedures, adhering to the highest standards of conduct risk.
• Collaborate with the Contact Management team to develop and implement best practices, driving process standardization and quality checks.
• Communicate potential gaps and areas for improvement, promoting a culture of continuous learning and development.
• Stay up-to-date with relevant policies and regulatory requirements, undertaking necessary training and development.
• Support the development of process improvements, leveraging technical expertise to drive business growth.

**Requirements**

• A strong background in contact channel management, with a good understanding of technical considerations.
• At least 4 years of experience in contact management and digital technology, with a proven track record of driving business growth.

**Skills**

• Advanced English written and verbal communication skills.
• Influencing skills and ability to liaise with members of management.
• Numeracy skills and attention to detail.
• Flexible and receptive to change, with the ability to work in a 24/7 environment.
• Able to work under pressure and meet deadlines, with a strong understanding of procedures and systems.