Dialler Analyst

hace 3 semanas

Azcapotzalco, Ciudad de México HSBC A tiempo completo

Are you looking for a challenging role where you can make a real impact? HSBC is seeking an experienced professional to join our team as a Dialler Analyst.

Key Responsibilities:

  • Ensure compliance with all relevant guidelines and regulations in the business units.
  • Collaborate with the Contact Management team to develop and implement best practices within the region.
  • Verify that all Contact Management activities meet conduct risk guidelines.
  • Communicate potential gaps and areas for improvement.
  • Stay up-to-date with relevant policies and regulatory training.
  • Perform quality checks and support process standardization.
  • Identify opportunities for process improvements.

Requirements:

  • A strong background in contact channel management is preferred.
  • At least 4 years of experience in contact management and digital technology is preferred.

Skills:

  • Advanced English written and verbal communication.
  • Influencing skills and ability to liaise with management.
  • Numeracy skills.
  • Attention to detail.
  • Flexibility and adaptability to change.
  • Able to work under pressure and meet deadlines.
  • Understanding of procedures and systems.
  • Demonstrates a strong understanding of the channels used by Contact Management.

Education:

  • Graduate level education is preferred.

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