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Cloud Transformation Specialist
hace 1 mes
**Job Summary**:
We are seeking a skilled Cloud Transformation Specialist to join our team at Google. As a Technical Account Manager, you will play a critical role in helping customers successfully adopt Google Cloud products.
**Key Responsibilities**:
Accelerate customer adoption of Google Cloud by leading the implementation journey, providing technical guidance, and managing timelines, milestones, migration goals, and business transformation strategies.
Advocate for customer needs to overcome adoption blockers and drive new feature development, and lead across multiple work-streams and teams to maintain customer momentum.
Develop relationships with stakeholders to understand customer's business, develop strategic roadmaps, and lead quarterly business reviews.
Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success, and work with customers and support to guide issues/escalations to resolution.
Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.
**Requirements**:
Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
Experience supporting customers in cloud operations, technical support, escalation management, or IT consulting.
Ability to communicate in English and Spanish fluently.
**Preferred Qualifications**:
MBA or Master's degree in a Management, Technical, or Engineering field.
Experience translating business requirements into technological solutions.
Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
Excellent written and verbal communication, presentation, problem-solving, and client management skills.
**About Google**:
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably.
Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
**Equal Employment Opportunity**:
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
