Front Desk Host
hace 7 días
Job Overview: We are seeking a highly skilled Front Desk Host to join our team at the Ixtapan de la Sal Marriott Hotel & Spa in Mexico. This role will be responsible for delivering exceptional guest experiences and ensuring seamless check-in/check-out processes.
Estimated Salary: $40,000 - $60,000 per year, depending on experience and qualifications.
Key Responsibilities:
- Process all guest arrivals by confirming reservations, assigning rooms, and issuing room keys.
- Manage various payment types, including cash, credit cards, and checks.
- Handle check-outs efficiently, resolving any disputes or late charges.
- Provide top-notch service to guests, addressing their inquiries, requests, and concerns via phone, email, or in-person.
- Maintain open communication with Housekeeping to ensure timely readiness of rooms.
- Inform guests about parking procedures and dispatch bell staff or valet staff as needed.
- Foster a welcoming atmosphere by providing directions, local information, and recommendations to enhance guests' stays.
- Run daily reports on arrivals, departures, and special requests.
- Verify accuracy of reports and complete designated cashier and closing tasks.
- Cash personal checks and traveler's checks, while maintaining accurate records.
- Count bank funds at the start and end of shifts.
- Balances receipts according to Accounting specifications.
- Maintain confidentiality and adhere to company policies, ensuring uniform and personal appearance are professional.
- Welcome guests warmly, anticipating and addressing their needs, and thanking them genuinely.
- Communicate effectively with colleagues using clear language and proper etiquette.
- Nurture positive working relationships within the team.
- Meet quality assurance standards and expectations.
About Us: Marriott International is an equal opportunity employer committed to diversity and inclusion. We strive to create a work environment where everyone feels valued, respected, and empowered to grow.
About Our Brand: Marriott Hotels offers premium choices, sophisticated style, and well-crafted details, making every stay unforgettable. As a host with Marriott Hotels, you will be part of a community that innovates and reinvents the future of travel.
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