Custom Program Specialist

hace 2 meses


Mérida, Yucatán, México Worldstrides A tiempo completo
Job Description

We are seeking a highly organized and detail-oriented Custom Program Specialist to join our team at WorldStrides.

About the Role

This is a key position responsible for ensuring the seamless execution of custom programs. The successful candidate will have excellent communication skills, be able to work effectively in a fast-paced environment, and possess a strong attention to detail.

Main Responsibilities
  • Program Development: Collaborate with Sales and Operations teams to optimize program development functions, ensuring that all necessary processes, systems, and controls are in place to deliver high-quality custom programs.
  • Itinerary Management: Support Sales and Account Management teams by providing accurate itinerary information, handling changes, and addressing customer inquiries.
  • Operational Support: Act as a liaison between Production and Sales/Account Management teams, ensuring that internal business rules and product standards are upheld.
  • Process Improvement: Develop and implement new internal processes, rules, and procedures based on business needs.
  • Reporting and Status Updates: Prepare regular status updates and reports for management as required.
Requirements
  • Excellent Communication Skills: Ability to communicate clearly and effectively with internal staff and management.
  • Attention to Detail: Close attention to detail and extreme organization.
  • Problem-Solving and Time Management: Ability to handle pressure well, multitask, and make timely decisions.
  • Customer Focus: Concern for how decisions impact customer experience and the bottom line.
  • Industry Knowledge: General understanding of the student travel industry and/or the WorldStrides business model.
Travel Requirements

Some travel to other WorldStrides offices may be required; no more than once per year.



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