Client Support Specialist

hace 2 meses


Mérida, Yucatán, México Boldr A tiempo completo

About Boldr:

We are a forward-thinking organization dedicated to delivering exceptional customer experiences.

Compensation Package:

The salary for this role is estimated to be around $45,000 - $55,000 per year, depending on location and experience.

Job Responsibilities:

  • Interact with customers in a professional manner to provide accurate and complete information.
  • Perform problem tracking and ensure issues are properly documented and resolved.
  • Escalate issues as needed to meet internal and external expectations.
  • Identify opportunities for process improvement and make recommendations.
  • Demonstrate service excellence and maximize customer satisfaction.

Requirements:

  • Excellent reading comprehension, verbal, and written communication skills.
  • Strong phone contact handling skills.
  • Ability to understand and communicate complex ideas to customers.
  • Open-mindedness and ability to accept feedback graciously.
  • Intermediate understanding of customer experience best practices.

Benefits:

  • Training and development opportunities.
  • A mental health program for employee well-being.


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