Client Support Specialist
hace 2 meses
About Boldr:
We are a forward-thinking organization dedicated to delivering exceptional customer experiences.
Compensation Package:
The salary for this role is estimated to be around $45,000 - $55,000 per year, depending on location and experience.
Job Responsibilities:
- Interact with customers in a professional manner to provide accurate and complete information.
- Perform problem tracking and ensure issues are properly documented and resolved.
- Escalate issues as needed to meet internal and external expectations.
- Identify opportunities for process improvement and make recommendations.
- Demonstrate service excellence and maximize customer satisfaction.
Requirements:
- Excellent reading comprehension, verbal, and written communication skills.
- Strong phone contact handling skills.
- Ability to understand and communicate complex ideas to customers.
- Open-mindedness and ability to accept feedback graciously.
- Intermediate understanding of customer experience best practices.
Benefits:
- Training and development opportunities.
- A mental health program for employee well-being.
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