Help Desk Specialist
hace 2 semanas
**Job Summary:**
We are seeking a skilled Help Desk Specialist to join our team at North American Production Sharing in El Bajio, Mexico.
About the Role:
This role involves providing technical support and assistance to users with computer systems and hardware issues. The successful candidate will be responsible for installing and supervising vendors in the installation of computers and peripheral equipment, loading software packages, and troubleshooting hardware and software problems.
Key Responsibilities:
- Install and supervise vendors in the installation of computers and peripheral equipment.
- Load software packages such as operating systems, word processing, spreadsheet, data bases, communication software, etc.
- Provide technical assistance and training to systems users.
- Troubleshoot hardware and software problems and refer major issues to vendor's service personnel.
- Comply with standard operation procedures (SOP) of the information systems function.
Requirements:
- 1-3 years of experience in computer systems maintenance.
- Intermediate level of English fluency (Technical Reading and conversation).
- Intermediate/Advanced computer usage skills (Programs, Macros and/or use the Application Program's Report Writer).
Benefits:
This role offers a competitive salary, which is estimated to be around $35,000 per year, based on industry standards and location. Additionally, the position comes with benefits that include a stable work environment and opportunities for growth and development.
Work Schedule:
The working hours for this role are Monday to Friday from 7am to 5pm.
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