Solution Adoption Advisor

hace 12 horas

Ciudad de México, Ciudad de México SAP A tiempo completo
About the Role:

SAP is seeking a highly skilled Solution Adoption Advisor to join our team. As a key member of our organization, you will play a critical role in executing targeted and scalable product adoption customer engagements, with a focus on risk-mitigation.

Your primary responsibilities will include:

  • Proactively targeting customers to identify and execute solution adoption risk mitigation plans using established methodology.
  • Engaging with customers via one-to-one and one-to-many events to share solution best practices and influence customer business processes to align with SAP SuccessFactors solutions.
  • Serving as a subject matter expert in VIP sessions, solution adoption accelerator events, conferences, and one-to-many adoption marketing events.
  • Partnering with stakeholders to ensure engagement recommendations are acted upon and working internally to ensure tracking of changes is measurable.
  • Serving as a product and business process SME in critical customer situations and escalations as needed.
  • Contributing towards solution-based CSP readiness and developing and deploying solution/HR domain content to promote CSP readiness.
  • Assisting with the development and ongoing maintenance of solution and business process best practices for use in SAA engagement tools, using established leading practices as a foundation.
  • Collaborating cross-functionally to resolve adoption barriers and working internally to ensure adoption telemetry is optimized.

Requirements:

  • 7+ years of HR solution consulting experience with the ability to translate business problems into solution strategy and execution plans.
  • Broad understanding of the full suite of SAP SuccessFactors offerings, including an appreciation of AI, BTP, etc.
  • Expert product knowledge with SuccessFactors EC or EC Payroll/Benefits/Time and the interdependencies with our other HCM solutions.
  • Working knowledge of integrations to other solutions in general and overall.
  • Strong product knowledge of SuccessFactors Reporting Solutions, a plus.
  • Enterprise HR implementation knowledge/experience, including integration and business process consulting.
  • Deep HR domain knowledge with an emphasis on EC and HR business processes.
  • Ability to work independently or collaboratively with high-quality output.
  • Excellent project and task management skills, ability to prioritize shifting priorities and meet deadlines within an agile framework.
  • A working knowledge of general project management principles, skills, and methods, i.e., Agile, Waterfall, with ability to prioritize shifting priorities and meet deadlines within a project delivery framework.
  • Experience of working within/leading/coordinating structured projects, campaigns, or initiatives within a customer environment or internal/cross-functional capacity.
  • Enthusiasm, internal leadership, strong work ethic, and a positive attitude to problem-solving.
  • Strong oral and written communication skills with the ability to credibly present recommendations at senior levels in the organization.
  • Ability to strategically influence internal and customer stakeholders to drive customer adoption.

Education and Experience:

  • 7+ years of HR solution consulting experience with the ability to translate business problems into solution strategy.
  • Substantial experience driving client solutions and implementation experience with large-scale EC software deployments (either as an internal program owner or as an external consultant).

Physical and Environmental Requirements:

  • Standard office/home office environment, commutable to an SAP office where necessary.
  • Travel is a requirement for this job. Although travel is not a weekly event, SAAs do occasionally travel to attend conferences and customer meetings in person. Estimated travel is between 10% and 25%, with travel schedules fluctuating up and down over the year. SAAs have the ability to influence their travel schedule but must be able to travel regularly.

This position is open for all Latin America.

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