Operations Support Specialist

hace 4 semanas

Xico, México Citi A tiempo completo

The Operations Support Specialist is an intermediate level position responsible for providing day-to-day operations support in alignment with Citi's operations support infrastructure and processes.

**Key Responsibilities:**

• Provide operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.

• Serve as liaison between operations staff, relationship managers, project managers, custodians and clients to ensure seamless communication and collaboration.

• Update help content used by Knowledge Hub end users to service client inquiries, as needed.

• Execute work assigned, including annual review certification and change requests.

• Conduct needs assessment and update content or develop content-related solutions according to business requirements.

• Research and seek out solutions to inquiries on help content and all other open items related to business, including policy gaps and changes.

• Monitor work progression ensuring completion of assignments by requested due date.

• Provide exceptional client experience by fulfilling client necessities and meeting specific metrics.

**Requirements:**

• 0-2 years relevant experience in operations or a related field.

• Proficient in Microsoft Office.

• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements.

• Self-motivated and detail-oriented.

• Proven organization and time management skills.

• Demonstrated problem-solving and decision-making skills.

• Consistently demonstrates clear and concise written and verbal communication skills.

**Preferred Qualifications:**

• Experience in banking operations.

• Analytical skills and knowledge of transactional analysis and know your customer topics.

• Ability to work in a fast-paced environment and prioritize tasks effectively.

• Results-oriented mindset.

• Bachelor's degree in a related field, such as accounting.

• Intermediate-level English proficiency.

• Basic Excel skills.

**Citi is an Equal Opportunity Employer:**

Citi is committed to diversity and inclusion. We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds.

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