Operations Support Specialist

hace 4 semanas

Xico, México Citi A tiempo completo
Job Summary

Citi is seeking a highly motivated and detail-oriented Operations Support Specialist to join our team. As an Operations Support Specialist, you will play a critical role in providing day-to-day operations support to our clients and internal stakeholders.

Key Responsibilities
  • Resolve customer inquiries and escalate complex issues to ensure efficient and effective customer service.
  • Identify opportunities to offer value-added products and services while adhering to strict laws and regulations.
  • Communicate daily with management on productivity, quality, and availability, as well as provide written and oral communications to supported business areas.
  • Facilitate training and answer staff questions within the department as needed.
  • Support a diverse array of products and services.
  • Assist with ongoing Lean and process improvement projects.
  • Resolve complex problems based on best practice and precedence, escalating as needed.
Requirements
  • 2-4 years of relevant experience.
  • Proficient in Microsoft Office.
  • Comprehensive knowledge of dispute process.
  • Ability to work occasional weekends to support Pega releases and COB testing.
  • Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR's).
  • Demonstrated analytical skills and mathematical knowledge.
  • Consistently demonstrates clear and concise written and verbal communication skills.
Education

High School diploma or equivalent.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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