Customer Service Representative
hace 22 horas
Avantor is seeking a dedicated Customer Service Representative to join our team. This role is located onsite in Mexico City, MX, near The World Trade Center.
This is an intermediate-level position, responsible for answering routine questions and issues from external or internal customers. The primary purpose of this position is to provide exceptional customer service, ensuring customer satisfaction and loyalty.
Key Responsibilities- Answer customer inquiries and resolve issues in a timely and professional manner.
- Escalate complex customer complaints or issues to more senior customer service representatives.
- Process customer requests and provide solutions to customer problems.
- Proactively interact with outside sales force to ensure regular communication on pricing and other customer concerns.
- Follow up with Sales Department, suppliers, and customers on any outstanding issues.
- Look for opportunities to provide solutions and make recommendations on areas for process improvement.
- High school diploma required; Bachelor's degree a plus.
- 1-3 years applicable experience in a customer relationship type role (sales, call center, etc.).
- Bilingual in English & Spanish (C-1 & C-2 LEVEL).
- Strong communication skills, both verbal and written.
- Ability to work with members of the immediate team, as well as employees in other departments, while demonstrating the ability to work independently.
- Proven problem-solving skills and resourcefulness.
- Ability to manage multiple priorities in a fast-paced and complex environment.
- Good organization and time management skills.
- Attentive and active listening abilities.
- Ability to maintain composure and positive attitude during difficult times.
- Intermediate computer skills required; must be able to work in multiple systems concurrently, often using multiple monitors.
At Avantor, we are committed to helping you grow your career and achieve your goals. We offer a diverse, equitable, and inclusive culture that includes learning experiences to support your career growth and success.
We are proud to be an equal opportunity employer and are committed to creating a workplace that is free from discrimination and harassment.
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