HR Services Representative, Jr.

hace 1 semana

Ciudad de México, Ciudad de México Zebra A tiempo completo

**About Zebra Nation**

Zebra is a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.

**Our Culture**

We value diversity, equity, and inclusion. We believe that everyone has a unique perspective and contribution to make. We strive to create an environment where everyone feels seen, heard, valued, and respected.

**The Role**

The HR Services Representative II is a key member of our HR team, responsible for providing exceptional support to our employees. This role requires a high level of knowledge of company benefits, HR policies, procedures, and programs.

**Responsibilities**

  • Serve as a first point-of-contact for current and former employees' questions on HR policies and/or processes.
  • Maintain working knowledge of HR processes to answer customers' questions.
  • Receive employees through the HR Service Center.
  • Provide timely and accurate information to employees by clarifying issues, researching answers, and escalating unresolved problems.
  • Alert Senior HR Service Members when there is confusion or absence of information to answer.
  • Work closely with the payroll and benefit departments and subject matter experts in HR to resolve employee problems.
  • Follow through to ensure that each case is fully resolved.
  • Utilize the different HR systems such as: Service Now, ADP, Oracle Cloud, to answer employee questions.
  • Document all communication within the HR Service Center's case management software application.
  • Proactively identify opportunities for process, policy, and procedure improvements and engage with Senior HR Service Members to drive the appropriate changes.
  • Maintain employee records (both manually and electronically), acting as a 'system administrator' for the HR system.
  • Administer key HR processes, including starter and leaver processes and contractual amendments.
  • Assist HR team members and line managers in preparing offer letters, coordinating acceptances, tracking key activities, and managing the onboarding process.
  • Provide rewards administration support for some company benefits programs.
  • Accurate and timely employee payroll data preparation for the required pay frequency.
  • Provide internal/external audit support, e.g., collection and preparation of supporting documents.
  • Drive consistent content management across the HR Function on the various internal HR tools.
  • Perform all work in accordance with established HR Service Center standards.

**Requirements**

  • Requires a HS diploma or GED; degree a plus.
  • Minimum 2 years of previous experience in a customer-facing environment preferred, ServiceNow and HR experience.
  • Excellent verbal and written communication skills.
  • Team player.
  • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
  • Must possess a professional and friendly attitude and be able to develop a rapport with employees.
  • Ability to independently execute an action plan following documented policies and procedures.
  • Able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
  • Ability to assess employee issues and apply the appropriate procedure, policy, or define the appropriate escalation points.
  • Ability to learn and navigate new software quickly.
  • English compulsory and other languages a plus.

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