Bilingual Customer Service Representative
hace 7 días
Job Summary:
Lacsa Laboratorios is seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.
Key Responsibilities:
- Interaction Recording: Accurately document all customer interactions to maintain a detailed history and facilitate effective follow-up.
- Service Goals Compliance: Meet established performance objectives in terms of service quality, response times, and customer satisfaction.
- Training and Development: Participate in ongoing training programs to improve customer service skills and stay updated on company products and services.
Requirements:
- Previous Experience: Previous experience in customer service, preferably in a call center or direct consumer service environment.
- Communication Skills: Excellent verbal and written communication skills.
- Conflict Resolution: Ability to handle difficult situations or challenging customers in a professional and empathetic manner.
- Technical Skills: Skill in using Office software and learning software used by the company.
- Active Listening: Active listening skills and the ability to empathize with customers to understand their needs and concerns.
Benefits:
- Full-time Employment: Full-time employment with Lacsa Laboratorios.
- Competitive Salary: Competitive salary of $11,500.00 per month.
- Benefits Package: Ongoing training and development opportunities, bonus structure, and a comprehensive benefits package.
Language Requirements:
English (required)
Work Environment:
On-site employment at Lacsa Laboratorios
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