ServiceNow Process Optimization Specialist
hace 6 días
We are seeking a highly skilled ServiceNow Process Optimization Specialist to join our team. As a key member of our professional services organization, you will be responsible for designing and implementing process improvements on the ServiceNow platform.
Key Responsibilities- Develop expertise in ServiceNow product capabilities and leading practices to provide optimum workflows for customers.
- Design efficient workflows based on ServiceNow product capabilities and leading practices, ensuring that proposed solutions meet customer expectations.
- Draft user stories and train customers to create their own user stories, acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them.
- Contribute to the development of leading practices and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform.
- Collaborate with partners in co-delivery engagements to bring leading practices guidance to the customer and partner teams.
- Support the professional development of others through mentoring and training.
- 12+ years progressive experience in a professional services organization; or equivalent education/experience.
- Ability to travel up to 50%.
- Domain expertise in industry-specific areas.
- Creativity and comfort running projects independently.
- Experience driving complex issues through analysis and resolution.
- ServiceNow certifications in aligned workflow.
We approach our distributed work environment with flexibility and trust. We strive to create an accessible and inclusive experience for all candidates. If you require accommodations during the application process, please contact us for assistance.
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