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We are seeking a highly skilled Product Support Manager to join our Support organization at Oracle. As a key member of our team, you will be responsible for delivering exceptional post-sales support and solutions to our customers while serving as an advocate for their needs.
Key Responsibilities- Resolve post-sales customer inquiries via phone and electronic means, providing timely and effective solutions.
- Provide technical support and guidance on the use of our Electronic Support Services, ensuring customers receive the best possible experience.
- Act as a primary point of contact for customers, facilitating relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
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