Technical Support Specialist

hace 4 semanas


Zapopan, Jalisco, México Oracle A tiempo completo
Job Title: Technical Support Specialist

As a Technical Support Specialist at Oracle, you will be responsible for providing technical assistance to employees 24/7/365. This role involves resolving technical questions and issues related to system hardware, operating systems, applications, and networks.

Key Responsibilities:
  • Provide technical support to employees via phone, web, or chat
  • Perform remote troubleshooting and diagnostic techniques
  • Collaborate with others to resolve complex issues
  • Research and resolve un-resolved issues
  • Record events and problems in logs
  • Pass on feedback and suggestions to internal teams
Requirements:
  • Minimum 3 years of relevant experience as an IT Service Desk analyst
  • Ability to diagnose and resolve general technical issues
  • Good analytical skills to troubleshoot and fix hardware, windows, and applications issues
  • Proven experience and knowledge in at least four of the following areas: Windows OS, macOS, Cloud Infrastructure, IT Security, and Powershell
  • Ability to multitask and work in a team environment
  • Strong customer skills and communication skills in English and Spanish
Working Conditions:

This position is based in Guadalajara, Mexico, and requires working from our office location. The ideal candidate will be able to work in an environment providing 24/7/365 support.



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