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Lead Engineer for Unified Communication Solutions
hace 2 meses
Join Our Innovative Team
At SAP, we are dedicated to fostering a culture that empowers our employees to drive innovation and create impactful solutions together. Our workplace is designed to embrace diversity, promote flexibility, and align with our mission of shaping the future. We pride ourselves on maintaining a collaborative and supportive environment that emphasizes continuous learning, recognizes individual contributions, and offers a range of benefits tailored to your needs.
The SAP CPIT CS CTG Unified Communication Technologies team is responsible for delivering global collaboration and telephony services based on Microsoft Teams. Our specialists are committed to managing and supporting cutting-edge communication technologies, ensuring a robust, high-quality service that enhances productivity for SAP employees.
We operate under a trust-based working model, allowing for flexible work arrangements with managerial approval.
Key Responsibilities:
If you thrive in a dynamic environment and enjoy tackling the latest technologies, this role is ideal for you. As part of our international virtual team, you will have the opportunity to innovate and solve complex challenges. We are dedicated to providing the right mix of collaboration services to empower SAP's workforce.
As a team member, you will:
- Work from SAP offices on a flexible schedule
- Identify, address, and resolve intricate issues
- Analyze non-standard items and provide professional recommendations
- Share best practices and insights for future improvements
- Assist in monitoring service quality and generating reports
- Communicate complex scenarios in simple terms and provide training to end-users as needed
- Collaborate with design teams to develop strategies that meet customer needs.
Essential Qualifications:
- At least two years of experience in IT operations or service management
- Exceptional interpersonal skills, including communication, problem-solving, and decision-making
- Positive, service-oriented attitude and a strong team player
- Ability to work independently and take ownership of tasks
- Strong analytical skills and process-oriented thinking
- Experience working with carriers and service providers
- Proficiency in Microsoft Teams enterprise and telephony operations
- Proven experience in a virtual team setting
- Accountability in decision-making processes
- Highly motivated with a results-driven mindset
- Excellent communication and presentation skills in English
- Willingness to take on additional responsibilities
Preferred Qualifications:
- Familiarity with enterprise collaboration technologies such as Microsoft Teams and O365
- Basic understanding of networking technologies
Our Commitment to Inclusion
At SAP, we believe that our strength lies in our diverse workforce. We are committed to creating an inclusive environment where everyone can thrive and contribute to their fullest potential. We actively invest in our employees' growth and well-being, ensuring that all individuals feel valued and empowered.
Equal Opportunity Employer
SAP is proud to be an equal opportunity workplace and an affirmative action employer. We uphold the values of Equal Employment Opportunity and provide accommodations for applicants with disabilities. We encourage qualified candidates from all backgrounds to apply.
Join Us in Building Breakthroughs
At SAP, we are dedicated to helping our customers work more efficiently and leverage business insights effectively. With a commitment to innovation and collaboration, we strive to create solutions that address the challenges faced by industries worldwide.
