Senior Consultant
hace 2 días
Empowering Innovation
SAP is committed to helping the world run better. Our company culture is built on enabling innovation by building breakthroughs together. We focus on building the foundation for tomorrow and creating a workplace that values diversity, flexibility, and purpose-driven work.
About the Role
We are seeking a highly motivated and experienced IT professional to join our SAP CPIT CS CTG Unified Communication Technologies team. As a Senior Consultant, you will play a key role in providing worldwide collaboration and telephony services for SAP based on Microsoft Teams as a managed service.
Key Responsibilities
- Support and manage new communication technologies to ensure a rock-solid, high-quality, and reliable service for our internal clients.
- Work with a virtual international team to deliver innovation and solve complex problems.
- Collaborate with design teams to develop strategies that meet customer needs.
- Monitor service quality and prepare service reports.
- Assist in training end-users and agents.
Requirements
- Minimum two years of experience in IT operations or managing services.
- Excellent interpersonal skills, including communication, problem-solving, and decision-making.
- Positive attitude, sociable, and a team player with a service-oriented mindset.
- Ability to work without supervision and take ownership of assigned tasks.
- Strong analytical capabilities and process thinking.
- Microsoft Teams enterprise and telephony operations skills.
- Proven ability to work in a virtual team environment.
Preferred Skills
- Familiarity with Enterprise collaboration technology like Microsoft Teams and O365.
- Working knowledge of networking technologies.
What We Offer
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply.
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