Customer Service Representative
hace 4 semanas
This is your opportunity to be the voice of AT&T, a global leader in communications and technology. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer.
Every interaction is an opportunity to introduce the latest technology, services, and offers. While you drive to meet your daily and monthly goals, you'll help our customers stay connected to what matters most.
Key Responsibilities- Provide customer service and support regarding various services, including DIRECTV, Land Line, Cell Phone, and Internet.
- Achieve collection goals by negotiating overdue account payments and providing billing support.
- Listen, respond, and resolve customer issues consistently throughout your shift.
- Utilize a personal computer to take notes and research billing questions while engaging with customers on the phone.
- Communicate effectively and negotiate with customers to overcome objections and find solutions.
- Advanced conversational English skills to converse seamlessly with U.S. customers.
- Personal computer experience with Microsoft Windows and Office.
- Previous experience in customer care, billing, collections, or similar roles is highly desired.
- Ability to work 40 hours per week during operation hours from 7:00 am to 9:15 pm CST, Monday to Friday.
- Ability to work in the office 100% of the time.
- Monthly base salary: MXN$18,225 (before taxes).
- Monthly grocery vouchers: MXN$1,452 every 14 days.
- Monthly restaurant vouchers: MXN$1,161 every 14 days.
- Life insurance.
- Vacation days, plus three personal days, onsite medical, and more.
- 50% discount on five lines of AT&T Wireless service.
- Paid training and certain benefits starting from the first day of training.
You will be required to attend 100% of your training at the office (between 1-3 months). During your 90-day trial period, you will not be authorized to request vacation or personal days off.
This is not a work-from-home role. Schedules are based on performance, seniority, and the operating hours of your site.
Training is paid, and certain benefits also start accruing at the start of training, like meal and grocery vouchers.
Career possibilities are limitless with AT&T, and you will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.
-
Customer Service Representative
hace 1 mes
Naucalpan de Juárez, México World Courier de Mexico S.A. de C.V. A tiempo completoAt World Courier de Mexico S.A. de C.V., we are seeking a highly skilled Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Process orders received via various channels and provide confirmations as requested.Route shipments,...
-
Customer Service Representative
hace 1 mes
Valle de Bravo, México Nezda Technologies Inc. A tiempo completoCustomer Service RepresentativeWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Nezda Technologies Inc.Key Responsibilities:Provide exceptional customer service to clients and resolve their queries and concerns in a timely and professional manner.Assist customers with product and service information, take...
-
Customer Service and Collection Representative
hace 1 semana
Naucalpan de Juárez, México At&T A tiempo completoCompany Overview: AT&T is a leading provider of telecommunications services, committed to delivering exceptional customer experiences. Our team is passionate about connecting people and communities through innovative technology solutions.Salary: $18,225 MXN (monthly base salary), plus benefits such as monthly grocery vouchers ($1,519 MXN) and restaurant...
-
Customer Service Representative
hace 1 semana
Ciudad de México, Ciudad de México iQor A tiempo completoAbout this Role: We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. Key Responsibilities: As a Customer Service Representative, you will be responsible for handling inbound calls from customers, providing them with exceptional service, and resolving their issues in a timely and professional...
-
Customer Service Representative
hace 4 semanas
Ciudad de México, Ciudad de México Bosch A tiempo completoJob Summary Customer Service Representative needed to perform various tasks related to order management, customer support, and logistics coordination. The ideal candidate will have strong communication skills, experience in logistics areas, and knowledge of SAP and Microsoft Office. Key Responsibilities • Create order requests after...
-
Customer Service Representative and Bilingual Collector
hace 2 semanas
Naucalpan de Juárez, México AT&T A tiempo completoOverviewAt AT&T, we're looking for a skilled customer service representative to join our team. As a Customer Service Representative and Bilingual Collector, you will play a crucial role in providing exceptional customer service and collecting payments while ensuring a seamless experience for our clients.About the RoleThis is a full-time position that...
-
Customer Service Representative
hace 1 mes
Ciudad de México, Ciudad de México 1210 Kyndryl Mexico S. de R.L. de C.V. A tiempo completoAbout the RoleWe are seeking a Customer Service Representative to join our team at Kyndryl. As a Customer Service Representative, you will be the face and voice of our company, helping customers solve their problems every day.Key ResponsibilitiesProvide technical support to customers via phone, email, and chatTroubleshoot and resolve customer issues in a...
-
Customer Service Representative
hace 1 mes
Ciudad de México, Ciudad de México Ford Motor Company A tiempo completoExceptional Customer Service at Ford CreditWe are seeking a skilled Customer Service Representative to join our team at Ford Credit. As a representative, you will be responsible for providing top-notch customer service to our clients, navigating multiple systems to resolve various phone calls related to vehicle financing or leasing.Key Responsibilities:Build...
-
Customer Service Representative
hace 4 semanas
Ciudad de México, Ciudad de México RH Aliats A tiempo completoWe are currently seeking a highly skilled Customer Service Representative to join our team at {company}.In this role, you will be responsible for handling customer inquiries and resolving issues in a prompt and professional manner. You will also be working closely with our sales team to provide exceptional customer service and...
-
Customer Service Representative
hace 2 semanas
Ciudad de México, Ciudad de México Ford Motor Company A tiempo completoEmpowering Customer RelationshipsFord Credit seeks a Customer Service Representative to excel in building customer relationships and brand advocates. This role involves navigating multiple systems to resolve varied phone calls related to vehicle financing or leasing, ensuring exceptional customer satisfaction.Key Responsibilities:Provide honest, expert, and...
-
Customer Service Representative
hace 2 semanas
Naucalpan de Juárez, México Fedex Express Lac A tiempo completoCompany OverviewFedEx Express Latin America and Caribbean Division is a world-class company recognized for its innovative technology and commitment to excellence. We are proud to be consistently ranked as one of the most admired and respected companies globally.Salary: The estimated annual salary for this position is $35,000 - $45,000, depending on location...
-
Customer Service Representative
hace 1 mes
Ciudad de México, Ciudad de México SpotOn A tiempo completoCustomer Service RepresentativeAt SpotOn, we're dedicated to providing exceptional customer experiences through our innovative payment and software technology. As a Customer Service Representative, you'll play a vital role in ensuring our clients receive top-notch support and service.We're seeking a bilingual professional with customer service experience,...
-
Sales and Customer Service Representative
hace 4 semanas
Naucalpan de Juárez, México At&T Mexico A tiempo completoJob SummaryWe are seeking a skilled Sales and Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our clients.Utilize effective sales techniques to build strong relationships with customers and enhance their buying experience.Provide...
-
Customer Service Representative
hace 1 mes
Ciudad de México, Ciudad de México Ikea A tiempo completoJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for ensuring the satisfaction of all customers who contact us through various communication channels.Key ResponsibilitiesIdentify customer needs and offer simple, effective...
-
Customer Service Representative
hace 1 mes
Ciudad de México, Ciudad de México iQor A tiempo completoJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. Responsibilities: Handles inbound customer service calls and provides timely and effective resolutions to customer inquiries.Processes inbound sales calls and identifies opportunities to upsell and cross-sell products and...
-
Customer Service Representative
hace 4 semanas
Ciudad de México, Ciudad de México Dupont A tiempo completoAbout This RoleWe are seeking a Customer Service Representative to join our team at DuPont, a premier multi-industrial company delivering sustainable solutions that bring real purpose and value.Job SummaryThis role is responsible for owning the order management process from initial order entry to product delivery, ensuring exceptional service to internal and...
-
Customer Service Representative
hace 4 semanas
Ciudad de México, Ciudad de México First Advantage A tiempo completoWe're looking for a skilled Customer Service Representative to drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.**Key Responsibilities:****Manage Inbound Customer Communications:** Respond to customer inquiries in a timely and professional manner.**Consult on Customer Success:** Advise...
-
Customer Service Representative
hace 1 mes
Ciudad de México, Ciudad de México 1210 Kyndryl Mexico S. de R.L. de C.V. A tiempo completoAbout the RoleWe are seeking a skilled Customer Service Representative to join our team at 1210 Kyndryl Mexico S. de R.L. de C.V. As a Customer Service Representative, you will be the face and voice of our company, providing exceptional support to our customers.Key ResponsibilitiesProvide technical support to customers via phone, email, and chatResolve...
-
Customer Service Representative
hace 1 semana
Ciudad de México, Ciudad de México Ria A tiempo completoRia Money Transfer is a leading global money transfer company, operating as a division of Euronet Worldwide.We are seeking an experienced Customer Service Representative to join our team. As a key member of our customer care team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and...
-
Customer Service Representative
hace 2 semanas
Naucalpan de Juárez, México AT&T A tiempo completoOverview:As a Customer Service Representative with AT&T, you will be responsible for providing exceptional customer service and sales support to our valued clients. This role is perfect for individuals who are passionate about delivering outstanding customer experiences and are looking for a challenging and rewarding career opportunity.Key Responsibilities:*...