Strategic Project Director

hace 4 semanas

Ciudad de México, Ciudad de México Docplanner A tiempo completo

Company Overview


We are Docplanner, a leading digital health company dedicated to improving patients' support and satisfaction.



Salary


The estimated salary for this position is $120,000 - $180,000 per year, depending on location and experience.



Job Description


As a Senior Project Manager at Docplanner, you will oversee and manage projects aimed at enhancing the customer experience. Your role involves bringing new ideas and solutions to our developing areas, with a strong focus on understanding user feedback and implementing policies, guidelines, and content that resonate with our target audience.


Project Leadership:



  • Lead and manage cross-functional projects, ensuring they align with strategic goals and are delivered on time and within budget.

Data-Driven Decision Making:



  • Utilize SQL and project management tools to analyze data, create reports, and provide actionable insights for continuous improvement.

Content and Policy Management:



  • Develop and implement policies, guidelines, and content that enhance the customer experience and reflect user feedback.

Innovation and Problem Solving:



  • Bring new ideas and solutions to the table, addressing challenges proactively and strategically.

Automation and Machine Learning:



  • Leverage automation and machine learning technologies to streamline processes and improve efficiency.

User Feedback Loop:



  • Propose user feedback loop to ensure customer needs and expectations are met.

Collaboration and Communication:



  • Work closely with internal teams, including product, marketing, and customer service, to share insights and drive initiatives.

Operational Excellence:



  • Oversee daily operations to ensure efficiency, compliance, and alignment with company policies and procedures.

Project Planning and Execution:



  • Develop comprehensive project plans specifying goals, timelines, resources, and budget requirements.

Qualifications:


To be successful in this role, you should have:



  • Proven experience in project management or a related role, preferably in tech companies.
  • Strong analytical skills with SQL knowledge.
  • Proficiency in project management tools (e.g., JIRA, Trello).
  • Knowledge of programming logic and ability to perform basic coding tasks.
  • Understanding of AI basics and experience with automation and machine learning.
  • Excellent communication, negotiation, and interpersonal skills.
  • Experience with user feedback analysis and continuous improvement methodologies.
  • Being flexible.
  • Problem-solving skills.
  • Fluency in English is mandatory; Spanish is a plus.

Benefits:


As a valued member of our team, you can expect:



  • Flexible remuneration and benefits system via Flexoh, which includes: restaurant card, transportation card, kindergarten, and training tax savings;
  • Share options plan after 6 months of working with us;
  • True flexibility and work-life balance;
  • Remote first in one of our legal entities or hybrid work model in one of our office locations;
  • Flexible working hours;
  • Paid time off according to your location of work;
  • Additional paid holiday on your birthday or work anniversary (you choose what you want to celebrate).
  • Health insurance according to your location of work:
  • Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling.

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