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Support Office Experience Specialist, Mexico City
hace 2 meses
About the Role
We are seeking a highly skilled and experienced Customer Service and Office Experience Specialist to join our team at H&M Group in Mexico City. As a key member of our Support Office team, you will be responsible for creating an exceptional and meaningful overall office experience through high-level colleague and customer service.
Key Responsibilities
- Develop and implement strategies to enhance the overall office experience, including communication, digital screens, and weekly newsletters for office colleagues.
- Collaborate with the Support Office HR Business Partner to secure office engagement activities and calendar of office events.
- Act as a modern concierge, connecting colleagues with relevant business partners based on informational requests, and provide an overview of recommended local eateries, entertainment, and community events.
- Lead by example and encourage a culture of outstanding customer service and colleague experience.
- Implement and secure office routines that support a seamless colleague office experience.
- Manage the reception desk, greet all visitors, and act as the point of contact for all Support Office requests.
- Ensure the acceptable appearance, standards, cleanliness, and order of the overall office space, including maintenance of office equipment, negotiating, purchasing, and restocking of office supplies.
- Support with logistics and execution of office events, such as setting up the space and catering services.
- Support fire safety planning and execution with the Security Manager and Support Office HR Business Partner, acting as a fire safety volunteer.
- Act as an expert in all office applications and platforms, including health and safety and ZYNQ Office Booking application.
- Receive, sort, and distribute incoming mail and packages, and apply postage to outgoing mail. Assist departments with large mail orders and special projects.
- Partner with Facilities and Office Service Techs to maintain office standards, handyman program, vendor installations, building engineers, building management team, and support office initiatives alongside the Support Office HR Business Partner.
Requirements
- 2+ years' experience as a receptionist, administrative assistant, or other office assistant position.
- Strong sense of customer service, collaboration, interpersonal skills, and professionalism.
- Strong planning, organizational skills, and attention to detail.
- Ability to multitask and prioritize.
- Driven to use own initiative with a solution-oriented mindset and strong follow-through.
- Ability to provide feedback in a constructive and professional way.
- Works well in a fast-paced environment, with a strong ability to be agile.
- Maintains an approach of continuous improvement.
- Excellent verbal, written, and listening communication skills.
- Proficient with Microsoft tools, such as Excel, Word, and Outlook.
About H&M Group
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability. We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years. You'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues. We are an inclusive company where you're encouraged to be yourself at work. You will have access to a large global talent community, where career growth and aspirations have no limits. We believe in supporting your overall wellbeing and offer comprehensive benefits. You'll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS.