Technical Support Specialist

hace 2 meses

Ciudad de México, Ciudad de México Datadog A tiempo completo

Technical Support Specialist

Mexico City, Mexico

We're seeking a skilled Technical Support Specialist to join our team at Datadog. As a key member of our Technical Solutions team, you'll play a crucial role in educating potential clients and ensuring existing customers are happy and successful.

As a Technical Support Specialist, you'll engage with customers via multiple channels to identify and resolve technical support requests while continuing to educate our clients on the use of the platform. You'll also reproduce technical issues, dive into Datadog's 400+ integrations, and participate in product conversations with internal teams based on feedback from client interactions.

What You'll Do:

  • Engage with customers via multiple channels to identify and resolve technical support requests
  • Reproduce technical issues and dive into Datadog's 400+ integrations
  • Participate in product conversations with internal teams based on feedback from client interactions
  • Train as a highly knowledgeable specialist in one or more Datadog product area(s)
  • Work from a Datadog office 3-5 days per week

Who You Are:

  • Experienced using Zendesk, Jira, Confluence, or similar software
  • An engineer with previous technical troubleshooting and/or programming experience
  • Self-motivated, detail-attentive, and have a desire for continuous learning
  • A critical thinker who defaults to a client-centric approach
  • An effective written and verbal communicator
  • A tinkerer with some programming experience and a basic knowledge of Linux
  • Able to work a rotating schedule that requires weekend availability
  • Fluent in English and Portuguese

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

  • Best-in-breed onboarding
  • Generous global benefits
  • Intra-departmental mentor and buddy program for in-house networking
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

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