Critical Incident Resolution Specialist

About the RoleWe are seeking an experienced Critical Incident Manager to join our team at Thomson Reuters.The primary purpose of this role is to ensure that Critical Incidents are dealt with effectively and efficiently, and that they are mitigated as quickly as possible, restoring service to users and customers within SLA targets.The Critical Incident...

Job Title: Chargeback Resolution SpecialistGlobal Payments is seeking a highly skilled Chargeback Resolution Specialist to join our team. As a Chargeback Resolution Specialist, you will be responsible for researching and resolving customer chargebacks in a timely and efficient manner.Key Responsibilities:Research and resolve customer chargebacks using...

Zurich Insurance is seeking a skilled professional to fill the role of Incident Lead, responsible for managing and coordinating the resolution of IT incidents within the organization.Key Responsibilities:• Manage and prioritize incidents based on severity, impact, and urgency.• Coordinate incident response activities with IT teams and stakeholders.•...

At Global Payments, we're driven by our passion for success and our commitment to delivering best-in-class payment technology and software solutions. As a Chargeback Resolution Specialist, you'll play a critical role in helping us achieve our goals.**Key Responsibilities:**Research and resolve customer chargebacks by conducting detailed transaction research,...

**Major Incident Manager Role Overview**Thomson Reuters is seeking an experienced Major Incident Manager to join our team. As a key member of our operations group, you will play a critical role in ensuring the smooth operation of our systems and services.**Key Responsibilities**Manage Major Incidents with authority and leadership to achieve speedy resolution...

Unlock Learning for All:At Ellucian, we empower student success by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.We believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for...

Job Title: Resolution SpecialistThis role is responsible for independently addressing member problems through investigation and tracking of individual incidents. The ideal candidate will have excellent customer service and problem-solving skills, with the ability to remain calm and courteous in emotionally charged or stressful situations.Key...

About the RoleAmerican International Group, Inc. (AIG) is a leading global insurance organization, providing a wide range of property casualty insurance in approximately 70 countries and jurisdictions. We're seeking a skilled Claims Resolution Specialist to join our team in investigating, evaluating, negotiating, and settling complex claims cases.Key...

**About the Role**We are seeking an experienced professional to join our team in the role of Service Management Incident Specialist.The Technology Service Management - Incident job is responsible for managing the process of recovering Technology delivered services from a disrupted state as quickly as possible.**Key Responsibilities**Providing full scope of...

The Senior Major Incident Manager is responsible for leading the incident management team to ensure timely and effective resolution of major incidents. The role involves coordinating with support teams, triaging issues, and mentoring junior staff members.**Key Responsibilities:**- Coordinate incident management teams to ensure timely resolution of major...

About the RoleWe are seeking a skilled Claims Resolution Specialist to join our team at American International Group (AIG). As a Claims Resolution Specialist, you will be responsible for investigating, evaluating, negotiating, and settling complex claims cases. Your expertise will be essential in determining whether to accept or deny a claim based on all...

Job SummaryWe are seeking a highly skilled Incident Management Specialist to join our team at Citi. The successful candidate will be responsible for managing and driving the incident management process from start to finish, ensuring that all incidents are properly documented and resolved in a timely manner.Key ResponsibilitiesManage and drive the incident...

About the OpportunityIron Mountain is seeking a skilled Incident/Problem Manager to join our Global IT Service Management Team. As a key member of our team, you will play a crucial role in ensuring the smooth operation of IT services by detecting, responding to, and mitigating service-impacting events.Key ResponsibilitiesSwiftly detect and respond to...

Job Title: Senior Basis Consultant for ECS Delivery/Critical Incident ManagementWe are seeking a highly skilled Senior Basis Consultant to join our SAP Enterprise Cloud Services Delivery Technical Operations team. As a key member of our Critical Incident Management team, you will be responsible for ensuring the 24x7 availability of SAP systems running on SAP...

Tetra Pak is a global leader in food processing and packaging solutions, dedicated to making food safe and available everywhere. With a presence in over 160 countries and an extensive product portfolio ranging from packaging materials to processing equipment, Tetra Pak is committed to sustainability, innovation, and creating value for its customers and...

Join Cognizant as an Incident Manager Jr.We are seeking an exceptional individual to work supporting one of our clients as an Incident Manager Jr.Key Responsibilities:Monitor service alerts from cloud-based off-board server systems.Triage, follow-up, and coordinate incidents up to resolution.Facilitate and represent the US Market standpoint in CAB (Change...

Job Title: Senior Major Incident ManagerThe Senior Major Incident Manager is a critical role within the Technology Infrastructure team, responsible for coordinating and managing major incidents to ensure minimal disruption to business operations.Key Responsibilities:Coordinate IcM staff for all major incidents to ensure IcM presence for event awareness and...

**Job Title**: Technical Support Specialist**About the Role**:We're seeking a skilled Technical Support Specialist to provide exceptional technical support to our customers. As a key member of our team, you'll be responsible for resolving complex technical issues remotely, ensuring customer satisfaction and minimizing downtime.**Key Responsibilities**:-...

About MegaportMegaport is a global leader in Network as a Service (NaaS), revolutionizing the way businesses connect to the cloud. As a key partner to top technology companies, we're shaping the future of IT connectivity. Our team is lean, high-achieving, and spread across the globe, with a strong presence in North America, Europe, and Asia-Pacific.Our Team...

**You're Part of a Global Community.**At American Express, you'll join a diverse group of colleagues who are committed to backing our customers, communities, and each other. We're a team that values leadership, integrity, and customer experience. Here, you'll find opportunities for growth, recognition, and meaningful work.**Main Responsibilities:**As a...