Senior Incident Management Specialist

hace 4 semanas


Xico, México Citi A tiempo completo

The Senior Major Incident Manager is responsible for leading the incident management team to ensure timely and effective resolution of major incidents. The role involves coordinating with support teams, triaging issues, and mentoring junior staff members.

**Key Responsibilities:**

- Coordinate incident management teams to ensure timely resolution of major incidents
- Manage support teams to address and resolve outages
- Triage issues to expedite troubleshooting
- Mentor and provide feedback to junior staff members
- Act as a leader for regional major incident events
- Build relationships with global business and technology organizations
- Fluent English required
- Bachelor's/University degree or equivalent experience
- Shift availability
- **Job Family Group:** Technology
- **Job Family:** Infrastructure
- **Time Type:** Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "EEO is the Law" poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting



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