Hotel Reservation Specialist
hace 2 semanas
**Job Summary:**
We are seeking a highly skilled Hotel Reservation Specialist to join our team at Marriott Vacations Worldwide. In this role, you will provide exceptional customer service and sales skills to engage with guests and promote accommodations.
**Key Responsibilities:**
- Provide detailed information about property locations, amenities, room features, and surrounding areas to guests.
- Maintain complete knowledge of reservations policies and procedures, property information, and updates.
- Encourage upsell opportunities to book higher view categories and cross-sell inter-island accommodations.
- Promote effective communication skills and ensure efficient resolution of guest concerns.
**Requirements:**
- Excellent oral and written English communication skills.
- Able to work independently, efficiently, and effectively in a remote environment.
- Good technical and organizational skills to manage tools and resources.
- Ability to work overtime and flexible schedules.
**Physical Requirements:**
- Sitting for extended periods, speaking on the phone, and working at a station.
- Standing at a workstation utilizing an extended cord headset.
- Data entry alternating between keyboard and mouse.
**Benefits Include:**
- Estimated Salary: $45,000 - $60,000 per year, based on location and experience.
- A competitive benefits package.
**About Us:**
Marriott Vacations Worldwide is a leading global hospitality company with a reputation for excellence in customer service and quality accommodations.
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