Hotel Guest Services Representative
hace 3 semanas
We are a collection of members' clubs, restaurants, hotels, workspaces and cinemas catering to those in the film, media, fashion and creative industries. Our unique ventures can be found throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally.
Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact. As a Front Desk Agent, you will be responsible for assisting members and hotel guests, streamlining inquiries, risks and other matters that arise. You will receive payments and balance cash at the end of your shift.
A successful Front Desk Agent is hospitable by nature, proactive, capable multitasker, and level-headed in demanding and fast-paced environments. Key duties include being the primary point of initial contact for members, guests, and staff, welcoming visitors with top-notch service from the moment they enter a Soho House & Co property.
Expertise includes performing all concierge duties as required, such as booking cars, tickets to shows, restaurant reservations, spa reservations, and communicating with departments daily to stay updated on hours of operation, reservation restrictions, and changes to workflow.
You will handle accounting-related inquiries, including sending folios, fielding disputes, billing, receipts, refund requests, walkout retrievals, and keeping lost credit cards in a safe. Additionally, you will delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler.
The ideal candidate has at least 1 year of similar experience or customer service-facing roles, is comfortable multi-tasking, answering high-volume phone lines, and answering inquiries professionally. They must be quick learners, problem solvers, detail-oriented, articulate, and able to understand and follow written and verbal instructions.
This role requires flexibility, with a strong need for nights, weekends, and holidays (as needed). The salary range for this position is $45,000 - $65,000 per year, depending on location and experience.
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