Technical Service Representative

hace 2 días


Valle de Bravo, México Nezda Technologies Inc. A tiempo completo

Job Summary:

We are seeking a highly skilled Technical Service Representative to join our team at Nezda Technologies Inc. as a Technical Support Specialist in the Telecommunications department.

Key Responsibilities:

  • Provide exceptional customer service to Australian Internet and home phone customers by troubleshooting technical issues with home internet setup, Wi-Fi, and speed.
  • Resolve technical support queries via telephone in a timely and professional manner.
  • Diagnose and escalate faults to ensure prompt resolution.

Requirements:

  • Generic BPO profiles and Telco experience.
  • At least 1 year minimum experience.
  • Undergraduate is okay, open to HS Graduate (old curriculum).
  • Ability to report onsite fully during training (4-6 months); Eligible for hybrid set-up once endorsed to production.

What We Offer:

  • A competitive salary package.
  • A dynamic and supportive work environment.
  • Opportunities for growth and development.

Location:

Ortigas, Pasig



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