Operations Mgr

hace 2 semanas


Santiago de Querétaro, Querétaro de Arteaga, México Marriott International, Inc A tiempo completo

Job Summary: Responsible for assisting in successfully executing all operations in the hotel Operations departments and managing staff to improve guest and employee satisfaction and maximize financial performance.

Core Work Activities:

  1. Leading Operations Team: Translate goals to the team, create a property environment that emphasizes motivation and teamwork, and understand employee and guest satisfaction results.
  2. Managing Property Operations Function(s): Follow property-specific recovery plans and publish guest satisfaction results. Communicate goals and results with employees and assist with scheduling against guest and hours/occupied room goals.
  3. Managing and Monitoring Activities that Affect the Guest Experience: Provide excellent customer service by being available for guests and respond timely to customer service requests.
  4. Managing Profitability: Assist with performing annual Quality audit and review financial statements to measure productivity and goal achievement.
  5. Conducting Human Resources Activities: Interview and make hiring decisions, and ensure orientations for new team members are thorough and completed in a timely fashion.

About Marriott International: We are a global hospitality leader with over 1,000 locations worldwide, offering a beautifully simple stay with warm hospitality and great value. As a member of our team, you'll deliver on the Fairfield Guarantee, our commitment to every guest leaving satisfied.



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