Front Desk Team Lead

hace 4 semanas


Pto Vallarta, Jalisco, México Marriott International, Inc A tiempo completo
Job Summary

We are seeking a motivated Front Desk Team Lead to join our team at The Westin Resort & Spa Puerto Vallarta. As a key member of our operations team, you will be responsible for ensuring exceptional guest experiences and providing excellent service.

Key Responsibilities
  • Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
  • Assist staff with expediting problem payments and follow up with guests regarding satisfaction with guest-related issues.
  • Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
Requirements
  • A minimum of 1 year of related work experience in a hospitality setting.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • High school diploma or equivalent required.
Salary and Benefits

The estimated salary for this position is $40,000 - $60,000 per year, depending on experience. Marriott International offers a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

About Marriott International

Marriott International, Inc is a global hospitality company that operates over 7,000 properties in more than 131 countries. We are committed to delivering exceptional guest experiences and providing opportunities for growth and development for our employees.



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