Order Management Specialist

hace 5 días


Ciudad Apodaca, Nuevo León, México Abb A tiempo completo

**About the Role:**

A dynamic position is available for an Order Management Specialist at ABB, a leading company driving transformation and sustainability in society and industry.

We are committed to fostering diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity, and generations.

This role is part of our Customer Support team and requires strong communication and problem-solving skills.

Responsibilities:

  • Internal and external customer care coordination to ensure complete case ownership and increase customer satisfaction.
  • Coordination with Sales, Operations, Supply Chain Management, and other teams to resolve customer issues.
  • Proactive customer updates on issue status and resolution.
  • Data analysis using available tools to prepare regular statistics.
  • Tracking target performance and providing results to management.

Requirements:

  • Bachelor's degree in administration, finance, economics, or a similar field.
  • Knowledge of ERP systems.
  • At least 1 year of experience in a similar position.
  • Customer Support expertise.
  • Intermediate level of English proficiency.

What We Offer:

$85,000 - $110,000 per annum (estimated salary range based on location and experience).

ABB offers a competitive salary, opportunities for growth, and a collaborative work environment.



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