Order Management and Resolution Specialist

hace 5 días


Ciudad Apodaca, Nuevo León, México Abb A tiempo completo

**About ABB**

At ABB, we are driving the transformation of society and industry to achieve a more productive, sustainable future.

We have a clear goal of promoting diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity, and generations.

Together, we are embarking on a journey where each and every one of us welcomes and celebrates individual differences.

**Job Title:** Order Management and Resolution Specialist

**Estimated Salary Range:** $60,000 - $90,000 per year (dependent on location and experience)

**Responsibilities:

  • Accurately enter customer Purchase Orders (POs) in a timely manner.
  • Drive cross-functional issue resolution for both manual and electronic orders within SLAs using required tooling.
  • Coordinate with internal resources to deliver effective solutions to customers with order-related queries.
  • Monitor order status, ensure inquiries are resolved, and provide assistance in necessary escalations.
  • Provide regular updates and clarification to maintain a positive customer experience.
  • Observe overall process trends and identify areas for improvement.

**Requirements:

  • Bachelor's Degree in Administration, Finance, Economics, or similar field.
  • 2 years of experience in similar positions.
  • Knowledge of SAP and Salesforce.
  • Customer focus and advanced English language skills.

**Career Advancement Opportunities**

This role reports directly to the Customer Support Manager and offers opportunities for growth and professional development within the organization.



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