Order Management and Resolution Specialist
hace 5 días
**About ABB**
At ABB, we are driving the transformation of society and industry to achieve a more productive, sustainable future.
We have a clear goal of promoting diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity, and generations.
Together, we are embarking on a journey where each and every one of us welcomes and celebrates individual differences.
**Job Title:** Order Management and Resolution Specialist
**Estimated Salary Range:** $60,000 - $90,000 per year (dependent on location and experience)
**Responsibilities:
- Accurately enter customer Purchase Orders (POs) in a timely manner.
- Drive cross-functional issue resolution for both manual and electronic orders within SLAs using required tooling.
- Coordinate with internal resources to deliver effective solutions to customers with order-related queries.
- Monitor order status, ensure inquiries are resolved, and provide assistance in necessary escalations.
- Provide regular updates and clarification to maintain a positive customer experience.
- Observe overall process trends and identify areas for improvement.
**Requirements:
- Bachelor's Degree in Administration, Finance, Economics, or similar field.
- 2 years of experience in similar positions.
- Knowledge of SAP and Salesforce.
- Customer focus and advanced English language skills.
**Career Advancement Opportunities**
This role reports directly to the Customer Support Manager and offers opportunities for growth and professional development within the organization.
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