Senior EUC Support Specialist

hace 4 semanas


Xico, México Foxys Computing Services A tiempo completo
About the Role

At Foxys Computing Services, we are seeking a highly skilled and experienced Help Desk Engineer to join our team as an On-Demand technician in Mexico. This role will be responsible for providing technical support and maintenance services to our end-users on-site.

The ideal candidate will have a strong background in IT support, with a focus on end-user computing (EUC) equipment and peripherals. They will be able to troubleshoot, repair, and perform preventative maintenance tasks efficiently and effectively.

This is a contract position, working 8 hours a day, with a daily salary of $1,550.00.

Key Responsibilities
  • Provide on-site support to authorized users, resolving incidents and problems associated with EUC equipment.
  • Ensure that each desktop device is installed with the appropriate desktop image.
  • Perform reactive troubleshooting to identify potential incidents or problems and take steps to prevent them from occurring in the future.
  • Support authorized users connecting to the corporate network and assist with accessing LAN, print, and file services.
  • Provide repair and maintenance services for mobile devices.
  • Install, upgrade, and repair EUC equipment, including desktops, laptops, monitors, and associated peripherals.
  • Provide software break/fix services and replacement of non-warranty assets for end-users.
Requirements
  • Bachelor's degree or higher (desired).
  • At least 3 years of experience in IT support, with a focus on EUC equipment and peripherals.
  • Strong knowledge of imaging tools, data backup and recovery tools, and Windows deployment.
  • Experience with service management tools, such as ServiceNow.
  • Good understanding of ITIL processes, including incident, change, problem, and service request management.
What We Offer
  • Daily salary: $1,550.00.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
Contact Us

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a resident of Mexico and meet the requirements outlined above, please submit your application.



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