Training Manager Assistant
hace 1 mes
Trainer II Position Available at Solera
About the JobWe are seeking a highly skilled Trainer II to join our team at Solera. As a key member of our training department, you will play a crucial role in developing and delivering training programs for our Customer Service Representatives.
Responsibilities- Facilitate new hire classes on a weekly basis, ensuring that all attendees receive comprehensive training and support.
- Coordinate and assist with upskilling training for our Customer Service Representatives, helping them to develop new skills and knowledge.
- Maintain accurate and up-to-date training data, ensuring that all records are properly reported.
- Deliver training in both in-person and remote environments, adapting to different learning styles and communication preferences.
- Contribute to the development of training programs and Learning Management System (LMS) solutions for CSR training, working collaboratively with colleagues to create engaging and effective content.
- Proven ability to train with high engagement, energy, and enthusiasm, possessing strong presentation and interpersonal skills.
- Strong communication skills, with the ability to convey complex information in a clear and concise manner.
- Prior leadership experience, with a proven track record of managing and coaching associates.
- Adaptability, with the ability to multitask in a dynamic environment where priorities change quickly.
- Excellent time management skills, with a focus on meeting deadlines and handling multiple tasks simultaneously.
- Proficiency in MS Office, Outlook, PowerPoint, and Teams.
We offer a competitive salary of $70,000 - $80,000 per year, depending on experience, as well as a range of benefits including health insurance, retirement plans, and paid time off. We also provide opportunities for professional growth and development, with ongoing training and support to help you achieve your career goals.
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