Customer Service Representative

hace 3 semanas


Mexicali, Baja California, México SRR Group A tiempo completo

This is a remote position that offers a unique opportunity to work with a leading company in the industry.

Job Summary:

We are seeking a highly skilled and motivated Call Center Agent to join our team at SRR Group. As a Call Center Agent, you will be responsible for managing a high volume of incoming and outgoing calls, identifying client needs, and finding solutions to meet their expectations.

Key Responsibilities:
  • Call Handling: Answer inbound calls, convert them to leads, and later to towing jobs, ensuring a high level of customer satisfaction.
  • Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs, and providing tailored solutions.
  • Communication: Effectively communicate with clients, colleagues, and management, ensuring clear and concise information exchange.
Working Conditions:
  • Remote Work: Work from the comfort of your own home, with a reliable internet connection and a quiet workspace.
  • Shift-Based: Work in a 24/7 Call Center environment, with flexible scheduling to meet business needs.
  • Pacific Time Zone: Work in sync with our Pacific Time Zone operations, ensuring seamless communication and collaboration.
Requirements:
  • Computer Specifications: Meet the minimum requirements for a high-performance computer, including Intel Core i7 8th generation or above, 12 GB RAM, 128 GB SSD, and 2 GB graphics memory.
  • Internet Speed: Ensure a stable internet connection with jitter below 10ms, latency below 160ms, upload speed of at least 25mbps, and download speed of at least 40mbps.
  • Power Backup: Have a reliable power backup system that can sustain a minimum of 8 hours, such as generators, solar panels, or portable power inverters.
  • Internet Backup: Have a secondary internet connection with jitter below 10ms, latency below 160ms, upload speed of at least 25mbps, and download speed of at least 25mbps.

Power and Internet Backup are essential for this role.



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