Program Director

hace 2 semanas


Juárez, Chihuahua, México North American Production Sharing, Inc. A tiempo completo

North American Production Sharing, Inc. is seeking a highly skilled Program Director to lead our Customer Success Management organization in Mexico.

Key Responsibilities:

  • Leading the Customer Success Management organization in Mexico
  • Customer facing, local representation of the Customer Organization North America in Mexico providing local leadership to the team (matrix set-up for test engineering and quality assurance)
  • Customer relationship management including full program responsibility with both, existing and new customers, in North America
  • Effective portfolio management focusing on growth, profitability and cash flow (profit & loss responsibility and NWC management)
  • People & organization development: implementation of target operating model including further development of key roles, competencies and interfaces to business support functions and operations organization (procurement & production)
  • Establish strong local Customer Success Management leaders/team (coaching & mentoring) in close collaboration with the North American Management Team
  • Collaboration with colleagues in other region in support of the Mexican business
  • Positioning and representing the company experience with customers

Requirements:

  • 5+ years of experience in a similar position
  • Managing a P&L in a similar industry
  • Sales & marketing of industrial services / customer experience environment
  • Strong program management competencies in technology services environment
  • Proven track-record in a similar role in the industrial services industry (like EMS)
  • Negotiation with customers (pricing/contracts)
  • Strong leadership and communication
  • Strong business process mindset / understanding of information systems (SAP) and business intelligence tools (Qlik), KPI Management
  • Financially savvy (pricing, profitability, growth)
  • Languages: Spanish (native) & English (business fluent)

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