Program Management Director

hace 2 días


Juárez, Chihuahua, México North American Production Sharing, Inc. A tiempo completo

Lead Customer Success in Mexico

We are seeking a seasoned Program Manager to lead our Customer Success Management organization in Mexico. As a key member of our North American team, you will provide local leadership to our team and represent our company in the region.

Key Responsibilities:

  • Lead the Customer Success Management organization in Mexico, driving growth, profitability, and cash flow.
  • Develop and implement effective portfolio management strategies, focusing on customer relationships and program responsibility.
  • Collaborate with colleagues in other regions to support the Mexican business and drive company-wide initiatives.
  • Establish strong local Customer Success Management leaders and teams, providing coaching and mentoring to ensure success.
  • Represent the company experience with customers, positioning our services and solutions in the market.

Requirements:

  • 5+ years of experience in a similar position, managing a P&L in a technology services environment.
  • Strong program management competencies, with a proven track-record in the industrial services industry.
  • Excellent leadership, communication, and negotiation skills, with a focus on customer relationships and pricing/contracts.
  • Financial acumen, with a strong understanding of business processes, information systems (SAP), and business intelligence tools (Qlik).
  • Languages: Spanish (native) & English (business fluent).

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