Program Management Director
hace 2 días
Lead Customer Success in Mexico
We are seeking a seasoned Program Manager to lead our Customer Success Management organization in Mexico. As a key member of our North American team, you will provide local leadership to our team and represent our company in the region.
Key Responsibilities:
- Lead the Customer Success Management organization in Mexico, driving growth, profitability, and cash flow.
- Develop and implement effective portfolio management strategies, focusing on customer relationships and program responsibility.
- Collaborate with colleagues in other regions to support the Mexican business and drive company-wide initiatives.
- Establish strong local Customer Success Management leaders and teams, providing coaching and mentoring to ensure success.
- Represent the company experience with customers, positioning our services and solutions in the market.
Requirements:
- 5+ years of experience in a similar position, managing a P&L in a technology services environment.
- Strong program management competencies, with a proven track-record in the industrial services industry.
- Excellent leadership, communication, and negotiation skills, with a focus on customer relationships and pricing/contracts.
- Financial acumen, with a strong understanding of business processes, information systems (SAP), and business intelligence tools (Qlik).
- Languages: Spanish (native) & English (business fluent).
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