Head Of Claims Operations Leader
hace 3 semanas
About The Role
AIG is seeking a highly skilled and experienced Head of Claims Operations LAC to lead the delivery of claims operations in the Latin America and Caribbean region. The successful candidate will have a proven track record in delivering claims operational change and a demonstrated ability to communicate and influence at varying levels.
Key Responsibilities
- Strategic planning and overall leadership/guidance to enhance efficiency, consistency, and quality to improve service, total cost of claim and enhance business engagement.
- Drive a strong control framework and lead Claims Governance & Compliance for LAC Claims.
- Implement strong first line controls for key risks identified in LAC claims.
- Coordinate and own (where appropriate) risk event mitigation plans and resolution of internal audit action plans across LAC.
- Develop and maintain LAC Claims policies, standards, and controls.
- Promote various feedback mechanisms to ensure management has the necessary information needed to manage and improve regulatory performance.
Requirements
- Proven experience in delivering claims operational change.
- Demonstrated ability to communicate and influence at varying levels.
- Proven track record in governance within the Insurance industry ideally within claims.
- Proven track record as an exceptionally effective change agent.
- Strong business and process mindset and change leadership skills.
- Experienced people leader with a proven track record of leading transformational change.
- Exceptional communication skills.
- Ability to connect staff and enforce accountability.
- Comprehensive awareness of the Business and Regulatory environment.
About AIG
AIG is a global leader in commercial and personal insurance solutions. We are committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs).
What We Offer
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. We are committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.
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