Instructional Designer

hace 18 horas


Ciudad de México, Ciudad de México Zendesk, Inc. A tiempo completo
Job Description

Zendesk is seeking a highly skilled Instructional Designer to join our team. As an Instructional Designer, you will play a critical role in creating engaging and effective learning experiences for our customer support teams.

Key Responsibilities:

  1. Design and develop interactive learning solutions, including digital learning, virtual instructor-led training (vILT), microlearning, videos, and supporting documentation.
  2. Collaborate with subject matter experts (SMEs) and stakeholders to gather content, review technical information, and translate complex topics into clear and concise materials.
  3. Analyze learning needs by conducting needs assessments and audience analysis to identify learning objectives and appropriate strategies.
  4. Author, maintain, and update online courses, utilizing real-time training evaluation data to inform ongoing maintenance and design needs.
  5. Collaborate with cross-functional teams, such as product development and marketing, to align training initiatives with company goals and objectives.
  6. Design and create engaging, effective digital courses through the use of Articulate Storyline/Rise and other e-learning tools; building quizzes and interactivity; testing of courses prior to their release; maintenance and refreshing of content in existing e-learning courses.
  7. Build assessments to track learner progress and to verify job-readiness.
  8. Develop network with facilitators and learners. Intake, act upon, and track content feedback from facilitators and learners.
  9. Stay abreast of industry trends, innovations and emerging technologies in instructional design and digital learning to continually enhance the effectiveness of learning solutions.
  10. Proactively revise content as Zendesk products and internal processes evolve.
  11. Track and report on work in Asana project pages.
  12. Create and execute plans for advancing the organization's knowledge of learning theories, digital learning and facilitation, as well as learning technologies.

Requirements:

  1. Bachelor's or Master's degree in Instructional Design, Education, or related field.
  2. Proven 1-2 years experience as an Instructional Designer.
  3. Excellent written and verbal communication skills, including the ability to effectively present to a wide range of audiences.
  4. Proficiency in using authoring tools, learning management systems (LMS), and multimedia software such as Adobe Creative Suite, Google Suite and Articulate Rise 360.
  5. Proficiency in utilizing virtual training delivery and facilitation tools.
  6. Understanding of adult learning principles and instructional design concepts.
  7. Strong organizational and project management skills, with the ability to manage multiple projects and meet deadlines in a fast-paced environment.
  8. Portfolio or samples of previous instructional design work showcasing a variety of learning solutions and multimedia assets.
  9. A passion for continuous learning and professional growth.

About Zendesk

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.



  • Ciudad de México, Ciudad de México GP Strategies Training Limited A tiempo completo

    Job Title: Instructional Systems DesignerAbout GP Strategies Training LimitedGP Strategies Training Limited is a leading provider of innovative learning and development solutions. Our mission is to help organizations transform through their people and achieve meaningful change.Job SummaryWe are seeking an experienced Instructional Systems Designer to join...


  • Ciudad de México, Ciudad de México GP Strategies Training Limited A tiempo completo

    Instructional Systems Designer (Mexico City - hybrid)GP Strategies Corporation is a leading provider of learning and development solutions. We help organizations transform through their people and achieve meaningful change.With over 6,000 organizations globally, we've learned that relationships, business, work, innovation, strategy, and transformation are...


  • Ciudad de México, Ciudad de México GP Strategies A tiempo completo

    Instructional Designer 2The Instructional Designer 2 plays a crucial role in developing training programs for employees of industrial, commercial, service, or government organizations.Main Responsibilities:Design & Content Development:Develop and design high-quality instructional materials, including e-learning courses, training manuals, job aids, and...

  • Instructional Designer

    hace 3 días


    Ciudad de México, Ciudad de México LHR Américas A tiempo completo

    About the RoleWe are seeking an experienced Instructional Designer to join our team at LHR Americas. As an Instructional Designer, you will be responsible for designing and developing engaging, performance-based training courses for professionals in the oil and gas industry.Key ResponsibilitiesDesign and develop instructor-led training (ILT), virtual...

  • Instructional Designer

    hace 1 semana


    Ciudad de México, Ciudad de México LHR Américas A tiempo completo

    About the RoleWe are seeking an experienced Instructional Designer to join our team at LHR Américas. As an Instructional Designer, you will be responsible for designing and developing engaging, performance-based training courses for professionals in the oil and gas industry.Key ResponsibilitiesDesign and develop instructor-led training (ILT), virtual...

  • Instructional Designer

    hace 1 semana


    Ciudad de México, Ciudad de México Zendesk, S. De R.L. DE CV (Mexico) A tiempo completo

    About the RoleWe are seeking a highly skilled and creative Instructional Designer to join our team at Zendesk, S. De R.L. DE CV (Mexico). As an Instructional Designer, you will play a critical role in creating engaging and effective learning experiences for our customer support teams.Key ResponsibilitiesDesign and Develop Learning SolutionsCreate interactive...


  • Ciudad de México, Ciudad de México GP Strategies A tiempo completo

    **About GP Strategies**GP Strategies Corporation is a leading provider of talent transformation solutions. We deliver innovative learning and development programs to help organizations achieve meaningful change.**Our Approach**We take a people-centric approach to transformation, focusing on relationships, business, work, innovation, strategy, and...

  • Instructional Designer

    hace 19 horas


    Ciudad de México, Ciudad de México Zendesk, S. De R.L. DE CV (Mexico) A tiempo completo

    About the RoleWe are seeking a highly skilled Instructional Designer to join our team at Zendesk, S. De R.L. DE CV (Mexico). As an Instructional Designer, you will play a critical role in creating engaging and effective learning experiences for our customer support teams.Key ResponsibilitiesDesign and develop interactive learning solutions, including digital...

  • Instructional Designer

    hace 1 semana


    Ciudad de México, Ciudad de México Zendesk, Inc. A tiempo completo

    About the RoleZendesk, Inc. is seeking a highly skilled Instructional Designer to join our team. As an Instructional Designer, you will play a critical role in creating engaging and effective learning experiences for our customer support teams.Key ResponsibilitiesDesign and develop interactive learning solutions, including digital learning, virtual...

  • Instructional Designer

    hace 1 semana


    Ciudad de México, Ciudad de México Percepta International A tiempo completo

    Job SummaryWe are seeking a highly skilled Instructional Designer to join our team at Percepta International. As an Instructional Designer, you will be responsible for analyzing training needs, designing and developing engaging learning experiences, and implementing effective training solutions.Key ResponsibilitiesDesign and DevelopmentDesign and develop...


  • Ciudad de México, Ciudad de México Medtrainer A tiempo completo

    **About Medtrainer**Medtrainer is a pioneering company in the healthcare industry, revolutionizing the technology landscape with its innovative Medtrainer Platform Solution. This comprehensive platform comprises a proprietary Learning Management System (LMS), a core focus on Compliance Training, and a Managed Services offering in Credentialing and Compliance...

  • Instructional Designer

    hace 1 semana


    Ciudad de México, Ciudad de México Ellucian Company L.P. A tiempo completo

    About the OpportunityWe are seeking an experienced Instructional Designer to join our team at Ellucian Company L.P. as a Learning Experience Specialist. In this role, you will be responsible for designing and developing high-quality instructional training materials that support our market-leading higher education software and SaaS solutions.Key...


  • Ciudad de México, Ciudad de México Ellucian Company L.P. A tiempo completo

    About the OpportunityWe are seeking a highly skilled and experienced Senior Learning Experience Designer to join our team at Ellucian Company L.P. As a key member of our instructional design team, you will play a critical role in developing high-quality, innovative, and effective training programs that equip learners with the resources and activities...

  • Design Coordinator

    hace 4 semanas


    Ciudad de México, Ciudad de México Philip Morris International A tiempo completo

    Design Coordinator Be a part of a revolutionary changeAt PMI, we've chosen to do something incredible. We're totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.With huge change, comes huge opportunity. So, wherever you join us, you'll enjoy the freedom to dream up and deliver better, brighter...


  • Ciudad de México, Ciudad de México LEVI'S A tiempo completo

    JOB DESCRIPTIONThe Global Retail L&D Administrator will play an essential role in managing our retail learning and communications ecosystem and harnessing data analytics to optimize training initiatives. Their technical proficiency and analytical skills will help shape the learning experiences for our retail employees and partners, ensuring their ongoing...

  • Instructional Designer

    hace 3 meses


    Ciudad de México Qualtrics A tiempo completo

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...

  • Instructional Designer

    hace 3 meses


    Zona de Profesores, México Ellucian A tiempo completo

    Unlock Learning for All: Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all by...

  • Instructional Designer

    hace 19 horas


    San Cristóbal de las Casas, Chiapas, México Aviada Sa De Cv A tiempo completo

    Job Title: Instructional DesignThe Shure Audio Institute is a global provider of knowledge transfer solutions for Shure Inc. We design and develop learning materials to build credibility of the Shure brand by providing relevant training on technical topics of interest to Shure's customers.Responsibilities:Collaborate with marketing, sales, market...

  • Instructional Designer

    hace 2 meses


    Ville de Mexico Zendesk A tiempo completo

    By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice.Job Description Our team supports Zendesk’s global Customer Experience organization through new employee onboarding, career progression, and any changes that require...

  • Instructional Designer

    hace 1 semana


    Tlajomulco de Zúñiga, México Continental A tiempo completo

    About the RoleWe are seeking an experienced Instructional Designer to join our team at Continental. As an Instructional Designer, you will play a key role in developing and deploying high-quality learning solutions that meet the needs of our global workforce.Key ResponsibilitiesDesign and develop engaging, interactive learning content using authoring tools...

  • Instructional Designer

    hace 3 meses


    Ciudad de México Sonder A tiempo completo

    Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in 40+...


  • San Cristóbal de las Casas, Chiapas, México Epam Systems A tiempo completo

    **About the Role:**We are seeking a highly skilled **Senior Instructional Designer** to join our team at Epam Systems. As a key member of our digital learning team, you will be responsible for designing and developing engaging, interactive learning experiences that meet the needs of our clients.**Key Responsibilities:**Collaborate with subject matter experts...


  • Ciudad de México DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...