Technical Support Specialist

hace 3 semanas


Ciudad de México, Ciudad de México Alia Integrando Talento A tiempo completo
Technical Support Engineer

Alia Integrando Talento is seeking a highly skilled Technical Support Engineer to join its team. As a Technical Support Engineer, you will be responsible for providing technical support and assistance to customers and internal teams.

Key Responsibilities:
  • Provide technical support and assistance to customers and internal teams via phone, email, and chat.
  • Troubleshoot and resolve technical issues related to cloud and data services infrastructure networks.
  • Collaborate with cross-functional teams to identify and resolve technical issues.
  • Develop and maintain technical documentation and knowledge base articles.
Requirements:
  • 5 years of technical support experience in either networking or security.
  • Bachelor's degree in Computer Science, Computer Technology, or related technical discipline.
  • Excellent problem-solving and multitasking skills with the ability to organize and prioritize.
  • Advanced or fluent in English and Spanish (verbal and written).
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Flexible work arrangements.
Location:

Mexico City, Mexico.

Language:

Spanish (fluent) and English (proficient).



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