SAP Success Scale Regional Lead

hace 2 semanas


Ciudad de México, Ciudad de México SAP SE A tiempo completo
About the Role

We are seeking a highly skilled Regional Lead to join our SAP Customer Success team in Latin America. As a Regional Lead, you will be responsible for leading a team of Customer Success Partners and driving customer success across the region.

Key Responsibilities:

  • Lead a team of Customer Success Partners to ensure successful customer engagements and drive customer success.
  • Develop and implement strategies to drive customer outcomes and increase customer satisfaction.
  • Collaborate with cross-functional teams to leverage expertise and drive customer success.
  • Monitor and report on customer SLA performance and maintain high levels of customer satisfaction.

Requirements:

  • Fluency in English, Spanish, and Portuguese.
  • Strong understanding of SAP's Preferred Success and Scale delivery.
  • Experience working in a customer-facing role and leading a team.
  • Strong communication and negotiation skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.


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