Customer Service and Operations Coordinator

hace 2 meses


Naucalpan de Juárez, México Fedex Express Lac A tiempo completo

We are seeking a highly organized and detail-oriented Customer Service and Operations Coordinator to join our team at FedEx Express Latin America and Caribbean Division.

**Job Summary:**

This role involves coordinating front-line operations, administrative tasks, and customer service activities. The successful candidate will have excellent communication and organizational skills, as well as the ability to work effectively in a fast-paced environment.

**Responsibilities:

• Coordinate operational tasks, including data entry, ramp activities, sort activities, trace activities, dispatch activities, and local customer service.

• Assist customers with tracing packages, answering questions regarding FedEx products and services, and providing over-the-counter service.

• Prepare various operations reports, type or otherwise.

• Maintain and audit records and files as assigned.

• Provide administrative and clerical support to Station Ops. Manager.

• Check packages for proper labeling, legality of content, including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipment, and compliance with Customs documentation required at destination.

• Interface with customers on customs-related issues.

• Handle customers with packages in cage.

• Maintain a neat and clean appearance of the workplace/front counter, self, and uniform.

• Recognize new customers or additional business opportunities and offer suitable services and solutions.

• May be required to perform other duties as assigned.

**Requirements:**

• High School Degree/Equivalent.

• Proficiency in English (600 TOEIC points).

• Previous clerical or customer service experience in a service environment or eighteen (18) months experience as a Service Agent.

• Good general office skills, including light typing, filing, and computer literacy.

• Excellent communication, organizational, and human relations skills.

• Ability to successfully complete the Reading, Listening, Sorting, and math sections of the Basic Skills Test.

• Clear and articulate speaking voice.

• Ability to lift 70 lbs and maneuver any single package weighing up to 150 lbs with appropriate equipment.

• Clean cut and neat appearance.

**Salary:** $45,000 - $65,000 per year, depending on experience and qualifications.

**Benefits:**

FedEx offers a comprehensive benefits package, including medical, dental, and vision coverage, as well as retirement savings and paid time off.



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