Customer Service Operations Manager
hace 8 horas
At Richemont, we seek to preserve the heritage and identity of each Maison while embracing innovation and creativity. Our Mexican platform offers a unique opportunity for the Customer Service Operations Manager to lead our customer service activity across various Group Maisons.
Main Responsibilities:- To oversee the planning, budgeting, and cost control of customer service operations, ensuring alignment with business objectives.
- Participate in management decision-making concerning customer service strategies, driving growth and excellence.
In this role, you will be responsible for implementing corrective actions when necessary, maintaining high standards of customer satisfaction and quality service delivery.
About the Role:We are seeking an experienced professional to lead our customer service operations in Mexico, leveraging their expertise to drive results-oriented solutions. If you have a proven track record of managing customer service teams, developing strategies that boost customer satisfaction, and controlling costs, we encourage you to apply.
This is a full-time position requiring strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer experiences.
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