Customer Service Operations Manager

hace 8 horas


Ecatepec de Morelos, México Richemont A tiempo completo

At Richemont, we seek to preserve the heritage and identity of each Maison while embracing innovation and creativity. Our Mexican platform offers a unique opportunity for the Customer Service Operations Manager to lead our customer service activity across various Group Maisons.

Main Responsibilities:
  • To oversee the planning, budgeting, and cost control of customer service operations, ensuring alignment with business objectives.
  • Participate in management decision-making concerning customer service strategies, driving growth and excellence.

In this role, you will be responsible for implementing corrective actions when necessary, maintaining high standards of customer satisfaction and quality service delivery.

About the Role:

We are seeking an experienced professional to lead our customer service operations in Mexico, leveraging their expertise to drive results-oriented solutions. If you have a proven track record of managing customer service teams, developing strategies that boost customer satisfaction, and controlling costs, we encourage you to apply.

This is a full-time position requiring strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer experiences.



  • Naucalpan de Juárez, México McCormick & Company, Inc. A tiempo completo

    Job SummaryWe are seeking a skilled Customer Service Operations Manager to join our team in Mexico City. This role will be responsible for providing excellent customer service and order management while maintaining strong professional relationships with assigned customers, sales and supply chain teams and external business partners.


  • Ecatepec de Morelos, México Sensient Technologies A tiempo completo

    About the RoleAt Sensient Technologies, we are experts in science, art, and innovation of color and flavor. We strive to be market savvy and visionary, with a passion for problem-solving.We are seeking a Senior Customer Service Operations Manager who will play a key role in ensuring that our customers' needs are met efficiently and effectively. This is an...


  • Ciudad de México, Ciudad de México Trax A tiempo completo

    Trax, a global company with hubs in the United States, Singapore, and Israel, is seeking a seasoned Customer Service Operations Manager to join its dedicated team of technology professionals.About TraxWe are a leading provider of retail platform solutions, enabling brands and retailers to harness the power of digital technologies and create exceptional...


  • Ciudad de México, Ciudad de México Tiktok A tiempo completo

    TikTok seeks a highly skilled Customer Service Operations Manager to oversee the performance of its business partnerships. In this role, you will work closely with Service Leads and stakeholders to identify areas for improvement and develop comprehensive plans to increase performance metrics.Key Responsibilities:Develop and execute improvement plans to...


  • Ecatepec de Morelos, México Gates Corporation A tiempo completo

    About the RoleWe are seeking a skilled Customer Service Operations Specialist to join our team at Gates Corporation. This is an exciting opportunity to work in a collaborative environment and drive results.Key ResponsibilitiesManage orders efficiently, ensuring timely delivery and minimizing discrepancies.Process and track orders requested through EDI,...


  • Ecatepec de Morelos, México Siegwerk A tiempo completo

    About the RoleSiegwerk, a leading global provider of printing inks and coatings, is seeking an experienced Business Development Manager Sales and Customer Service to join their team. The ideal candidate will have a strong background in sales and customer service, with excellent communication skills and a proven track record of success.

  • Customer Service Manager

    hace 4 semanas


    Ecatepec de Morelos, México Under Armour, Inc A tiempo completo

    About This RoleWe are seeking a highly skilled Customer Service Manager to join our team in Mexico City. As a key member of our wholesale accounts department, you will be responsible for managing customer service aspects of our highest volume accounts.Job ResponsibilitiesManage daily customer order bank management for North American Wholesale...


  • Ciudad de México, Ciudad de México Ki Industries A tiempo completo

    About Ki Industries Inc.We are seeking a highly skilled Customer Support Operations Manager to join our team at Ki Industries Inc. This is an exceptional opportunity for a motivated professional to play a crucial role in providing exceptional service to our existing customer base.The estimated salary for this position is $60,000 - $80,000 per year, depending...


  • Ciudad de México, Ciudad de México Revolut A tiempo completo

    About the RoleWe're looking for a talented Customer Experience Operations Manager to join our team at Revolut.This role is a great opportunity to drive business growth and deliver exceptional customer experiences.We're seeking a highly motivated individual with a passion for operations, customer service, and problem-solving.As a Customer Experience...


  • Ciudad de México, Ciudad de México Maryruth'S A tiempo completo

    **Job Overview:**We are seeking a highly skilled Customer Experience Operations Manager to join our team at MaryRuth. This individual will play a critical role in ensuring seamless coordination and optimal performance between workforce operations and customer support systems.**Key Responsibilities:Track and analyze the automated self-service system's...


  • Ecatepec de Morelos, México Ecolab A tiempo completo

    As a valued member of the Ecolab team, you will play a pivotal role in delivering exceptional customer service support. Your responsibilities will include processing purchase orders and customer requirements, as well as providing prompt follow-up actions to customer inquiries and issues.This position requires strong decision-making skills to resolve customer...


  • Ecatepec de Morelos, México Cartier A tiempo completo

    We are seeking an experienced Operations Boutique Manager to join our team at Cartier Masaryk. As a key member of our operations team, you will be responsible for ensuring the efficient day-to-day management of our boutique.The successful candidate will have a proven track record in managing boutique operations, with a focus on maintaining high standards of...


  • Ciudad de México, Ciudad de México AIG A tiempo completo

    About the RoleThe Customer Service Manager plays a critical role in ensuring the Claims Contact Center operates efficiently, effectively, and in compliance with regulatory requirements.This leadership position is responsible for managing a team of customer service agents and supervisors, providing ongoing training, and monitoring key performance indicators...


  • Ciudad de México, Ciudad de México Marken A tiempo completo

    DescriptionTitle:Customer Service Team LeadJob OverviewThe Customer Service Team Lead plays a pivotal role in ensuring the delivery of exceptional customer service and operational support. This individual oversees the daily operations of the customer service team, ensuring that all activities are completed in a timely and efficient manner, adhering to the...


  • Ciudad de México, Ciudad de México NTT DATA Services A tiempo completo

    About the RoleWe are seeking a Customer Service Operations Manager - ITIL to join our team in Mexico.Key ResponsibilitiesOversee, facilitate, and administer ITIL based service support and/or technical account management on a 24x7 basis.Manage and oversee service delivery processes, including incident management, problem management, request management, change...


  • Ciudad de México, Ciudad de México nVent A tiempo completo

    Job OverviewnVent is seeking a Customer Service Representative to join our global operations team. This role will be responsible for providing exceptional customer service and support to internal and external customers.


  • Naucalpan de Juárez, México Fedex Express Lac A tiempo completo

    We are seeking a highly organized and detail-oriented Customer Service and Operations Coordinator to join our team at FedEx Express Latin America and Caribbean Division.**Job Summary:**This role involves coordinating front-line operations, administrative tasks, and customer service activities. The successful candidate will have excellent communication and...


  • Ecatepec de Morelos, México Siegwerk A tiempo completo

    Siegwerk is a leading global provider of printing inks and coatings for packaging applications and labels. As a family-owned company in its sixth generation, we leverage almost years of expertise and knowledge in printing today.A career at Siegwerk will offer you significant flexibility and support in a company focused on making a positive impact in the...


  • Ecatepec de Morelos, México Fedex Express Lac A tiempo completo

    We are seeking a skilled Customer Service Representative to join our team at FedEx Express Lac. As a key member of our operations team, you will be responsible for providing exceptional customer service, ensuring efficient package processing, and maintaining a high level of professionalism in all interactions.The estimated salary for this role is $45,000 -...


  • Ciudad de México, Ciudad de México Indie Campers A tiempo completo

    Indie Campers is a dynamic and innovative company offering a unique opportunity for an experienced Customer Service Operations Specialist to join our team.We are looking for someone with previous experience in operations and customer service roles, fluent in English, who can work effectively in a fast-paced environment.What You Will Do:Provide exceptional...