Customer Experience Service Delivery Director

hace 20 horas


Ciudad de México, Ciudad de México Publicis Sapient A tiempo completo

Job Overview

We are seeking a seasoned Service Delivery Specialist to lead our customer experience initiatives. As a key member of our team, you will be responsible for ensuring the seamless delivery of services to our clients while maintaining strong relationships and driving continuous improvement.

Your Impact:

  • Develop and maintain strategic relationships with clients, understanding their needs and serving as the primary point of contact for client inquiries and concerns.
  • Collaborate with cross-functional teams, including operations and technical support, to ensure the effective delivery of services.
  • Evaluate and mitigate risks related to service delivery, focusing on risk management before releases.
  • Contribute to the development of service delivery strategies and participate in long-term planning.
  • Lead by example, demonstrating exceptional leadership and collaboration skills.

Qualifications

To succeed in this role, you will need:

  • A proven track record of leading technology initiatives, managing technical staff, collaborating with business leaders, and working effectively in complex environments.
  • Strong knowledge and experience of service management processes, service delivery, and operations management.
  • Excellent analytical and reporting capabilities, with a data-driven decision-making mindset.
  • Exceptional communication abilities, with a focus on satisfaction and retention.
  • Ability to manage multiple priorities and work effectively in a dynamic environment.

Compensation

The estimated annual salary for this position is $125,000-$150,000, depending on location and experience.


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