Customer Service Representative
hace 4 semanas
Key Responsibilities
Epson America, Inc is seeking a highly skilled Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment.
Principal Accountabilities
- Manage customer orders from inception to delivery, ensuring timely and accurate processing.
- Process customer orders within required periods, maintaining high levels of productivity and efficiency.
- Collaborate with cross-functional teams to resolve customer issues and concerns.
- Communicate effectively with customers, sales teams, and other stakeholders to ensure seamless order fulfillment.
- Monitor and manage back orders, ensuring timely delivery and minimizing stockouts.
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
Requirements
- 5-8 years of experience in customer service or a related field.
- Completion of an undergraduate program or equivalent experience.
- Advanced English language skills.
- SAP knowledge and intermediate Excel skills.
Travel
Local travel required, less than 10% of the time.
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