Collections Agent

hace 5 días


Ciudad de México, Ciudad de México Maersk A tiempo completo

About the Opportunity:

We are seeking a highly skilled and motivated Collections Agent to join our team at Maersk. As a Collections Agent, you will play a critical role in managing our collections process, ensuring timely and accurate payment from our customers.

Key Responsibilities:

  • Review statements of account and ensure attention to detail, adhering to Service Level Agreements (SLAs) and client requirements.
  • Review business reports, identify outstanding invoices, and generate call lists/priority lists on a daily basis.
  • Review on-account payments and advise the Order-to-Cash (OTC) team on payment application.
  • Act as the communication interface between OTC, disputes, and other departments.
  • Escalate high-risk customers to Managers for treatment.
  • Monitor payment application and supply updates to the OTC team.
  • Monitor disputes and ensure timely resolution.
  • Respond to customer inquiries via inbound and outbound calls.

Requirements:

  • At least 2 years of experience in B2B collections and/or order-to-cash processes.
  • Previous experience in sales or customer service in call centers and/or Business Process Outsourcing (BPO) is preferred.
  • English language proficiency (B2-C1 level) is required.
  • Academic background in Finance, Accounting, or related fields is preferred.
  • Proficiency in MS Excel is required.
  • SAP experience is highly preferred.

About Maersk:

Maersk is a global leader in container logistics, committed to delivering exceptional customer experiences. We value diversity, inclusivity, and equality, and we strive to create a workplace that is fair, respectful, and supportive. We offer a competitive compensation and benefits package, as well as opportunities for professional growth and development.



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