Lead Performance Coach
hace 1 semana
Job Title: Lead Performance Coach
About the Role:
We are seeking a highly skilled and experienced Lead Performance Coach to join our team at Contactpoint 360. As a key member of our leadership team, you will be responsible for driving performance excellence across our contact center operations.
Key Responsibilities:
- Provide coaching, guidance, and development opportunities to team members to enhance their skills and performance
- Collaborate with Operations Manager to set performance goals and metrics, and ensure consistent achievement across the team
- Identify and resolve performance/behavior/attendance issues using prescribed performance management techniques
- Develop and maintain current employee records on direct reports
- Ensure accurate and timely communication of client and campaign issues to the Operations Manager
- Hold regular team meetings and provide feedback to team members
Requirements:
- 1 year of experience as a supervisor in a contact center environment (preferred)
- Excellent leadership, coaching, and interpersonal skills
- Strong analytical and problem-solving skills, with ability to work under pressure
- Good oral and written communication skills, with ability to motivate and encourage team members
- Ability to adapt to a fast-paced environment and prioritize tasks effectively
- Computer literacy, with proficiency in MS Excel and MS Word
Compensation and Benefits:
The estimated salary for this role is $65,000 per annum, based on industry standards and location. In addition to a competitive salary, we offer a range of benefits, including health insurance, paid time off, and opportunities for professional development.
About Us:
Contactpoint 360 is a leading provider of contact center solutions, committed to delivering exceptional customer experiences. We value our employees and strive to create a positive and supportive work environment that fosters growth and development.
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