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ServiceNow ITOM/ITAM/SACM-CMDB Engineer

hace 2 meses

Xico, México Corning Inc. A tiempo completo
About the Role

Corning Inc. is seeking a highly skilled ServiceNow ITOM/ITAM/SACM-CMDB Engineer to join our team. As a key member of our IT operations team, you will be responsible for the end-to-end maintenance of business support and administration for the ServiceNow IT Operations Management and IT Asset Management applications/modules/processes.

Key Responsibilities
  • Participate in product lifecycle conversations for given platform scope and establish strong partnerships with parallel operational system administrators and support resources.
  • Meet discovery health and service mapping objectives by executing a CMDB maturity model and control plan to ensure sustainable health and data integrity.
  • Analyze health monitoring and system data to make maintenance of business action recommendations that will foster hardened system security, overall platform currency, and performance optimization.
  • Serve as a technical expert for pre-project requirements building and shaping, evaluating and assessing the impact of new requirements to ensure overall alignment with the platform, current infrastructure, and support operations.
  • Configure, test, and implement system enhancements and modules in the platform as needed, executing implementation efforts with operational change and production processes to ensure minimal impact to production and compatibility with other system maintenance activities.
  • Assess impact of designed client scripts, business rules, and workflows and partner with respective operations resources for implementation.
  • Handle operational escalations to include ticket management with the SaaS provider.
Service Mapping Scope Specific Responsibilities
  • Review service map quality with owners of services, convert existing manual application mapping to discoverable mapping, and document configuration and patterns required for Service Mapping.
  • Audit Service Maps for technical issues and resolve, maintain Service Mapping and discovery schedule, and onboard new element managers to include integration, event handling, rules, and notifications.
Event Management Scope Specific Responsibilities
  • Maintain Event Management Application and Integrations, onboard new element managers to include integration, event handling, rules, and notifications, and review events for errors and completion.
  • Review alerts to ensure CI binding is occurring as expected, review alert and incident creation with process and area owners, and modify auto assignments or routing functions.
Software Asset Management Scope Specific Responsibilities
  • Maintain SAM Pro Store Applications Versions and Upgrades, support ServiceNow Agentless Discovery, implement, support, and document SaaS and Inventory Integrations.
  • Develop/Configure of Additional SAM Pro Enhancements and Capabilities in accordance with enhancement process, and partner with SAM team for bulk data uploads and integrity management.
Requirements
  • 7+ years of overall IT experience.
  • 5+ years of total ServiceNow experience that includes first-hand support and/or system administration.
  • 2+ years of ServiceNow design and implementation experience across the platform.
  • Working knowledge of ServiceNow applications with focus on IT Operations Mgmt. and IT Asset Mgmt.
  • Extensive understanding of integration standards, design, and implementation.
  • In-depth understanding of CMDB, Common Service Data Model, Service Mapping and Discovery.
  • Experience with ServiceNow Integration Hub activity designer, activity packs, and orchestration.
  • Thorough understanding of ServiceNow integrations, database hierarchies and design.
  • Knowledge of ServiceNow's license and entitlement structure.
  • Keen eye for gaps, complexity reduction and simplification without compromising requirements.
  • Ability to work cross-functionally to resolve conflicts and priorities.
  • Working knowledge of creating and configuring forms and screen updates in ServiceNow.
  • Demonstrated use of Workflow Editor and Flow Designer.